topic Long Distance Add on not working - in Get Support

Long Distance Add on not working -

sly_sloth — Wed, 05 Jan 2022 14:14:31 GMT

Hi - I have only used 27 min of my 200 long distance, but I am getting a message saying I have no funds available any time I try to call a long distance number.

How do I get this fixed ASAP w/o adding more funds.

Re: Long Distance Add on not working -

geopublic — Wed, 29 Jan 2020 16:28:20 GMT

@sly_sloth wrote:
Hi - I have only used 27 min of my 200 long distance, but I am getting a message saying I have no funds available any time I try to call a long distance number.

How do I get this fixed ASAP w/o adding more funds.

Is you account suspended?

Re: Long Distance Add on not working -

kselmak — Wed, 29 Jan 2020 16:31:28 GMT

Hi @sly_sloth

What is your status when you login?

What does the overview page say how many minutes where used?

Re: Long Distance Add on not working -

sly_sloth — Wed, 29 Jan 2020 16:34:50 GMT

27 minutes of 200 - account is not suspended.

Re: Long Distance Add on not working -

kselmak — Wed, 29 Jan 2020 16:36:08 GMT

@sly_sloth wrote:
27 minutes of 200 - account is not suspended.

Please contact moderatorshttps://publicmobile.ca.ada.support/chat/

Re: Long Distance Add on not working -

kselmak — Wed, 29 Jan 2020 16:43:45 GMT

@sly_sloth

One more thing, you are calling USA, right? Other countries are not included in. 200 add-on.

You wood need 400 add-on for other countries listed, and only the ones on the list would be included, it's a pretty short list.

For countries not on the list you will need to use some other service. Either a card or something like Internetcalls.

Re: Long Distance Add on not working -

Anonymous — Wed, 29 Jan 2020 16:38:37 GMT

@sly_sloth wrote:
Hi - I have only used 27 min of my 200 long distance, but I am getting a message saying I have no funds available any time I try to call a long distance number.

How do I get this fixed ASAP w/o adding more funds.

What plan are you on? Where are you trying to call?

Re: Long Distance Add on not working -

sly_sloth — Wed, 29 Jan 2020 16:45:46 GMT

how to do i talk to a person who can check my account and help me?

no chat bots or submitting tickets.

i just want this fixed now.

Re: Long Distance Add on not working -

Anonymous — Wed, 29 Jan 2020 16:48:36 GMT

@sly_sloth wrote:
how to do i talk to a person who can check my account and help me?

no chat bots or submitting tickets.

i just want this fixed now.

There's no talking to anybody. You need to go through the ticket method. Going through the bot might lead you to simply sending a private message and that would likely work.

Are you sure the message is saying something about funds?

And again where are you trying to call? There are also a handful of numbers that we can't call. Let us know what area code and prefix you're trying to call.

Re: Long Distance Add on not working -

sly_sloth — Wed, 29 Jan 2020 16:51:38 GMT

trying to call onteribble from nova scotia.

message says no funds

Re: Long Distance Add on not working -

Anonymous — Wed, 29 Jan 2020 16:55:59 GMT

@sly_sloth wrote:
trying to call onteribble from nova scotia.

message says no funds

Alrighty then. That is troublesome. Funds seems peculiar. Would you be interested in manually adding a dollar into your account and restarting the phone? (assuming you have a payment card on file)

Re: Long Distance Add on not working -

gblackma — Wed, 29 Jan 2020 16:57:42 GMT

@sly_sloth unfortunately , there is no such thing here at PM. You are stuck with us and the moderators. To get a person to talk to the short answer is switch companies. To fix this now add the 500 minute $5 add on.

@sly_sloth wrote:
how to do i talk to a person who can check my account and help me?

no chat bots or submitting tickets.

i just want this fixed now.

Re: Long Distance Add on not working -

Anonymous — Wed, 29 Jan 2020 17:00:03 GMT

@gblackma wrote:
@sly_sloth unfortunately , there is no such thing here at PM. You are stuck with us and the moderators. To get a person to talk to the short answer is switch companies. To fix this now add the 500 minute $5 add on.

He already has the 200 add-on. Maybe adding that one would trigger other things to happen similar to adding a dollar but it shouldn't be necessary.

Re: Long Distance Add on not working -

geopublic — Wed, 29 Jan 2020 17:04:05 GMT

@sly_sloth wrote:
trying to call onteribble from nova scotia.

message says no funds

@sly_sloth Put your phone in airplane mode wait for 15 minutes turn off airplane mode and try the call again. If it doesn't work send the moderators a private message and ask them to reset your account.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Long Distance Add on not working -

sly_sloth — Thu, 19 Mar 2020 18:11:45 GMT

Its **bleep**ing doing it again.

I put money on my account 6 weeks ago and made maybe 10 mins of calls.

I put more money on my account and I still dont have long distance within canada.

This needs to be fixed or I'm cancelling.

Re: Long Distance Add on not working -

CannonFodder — Thu, 19 Mar 2020 18:17:23 GMT

@sly_sloth wrote:
Its **bleep**ing doing it again.

I put money on my account 6 weeks ago and made maybe 10 mins of calls.

I put more money on my account and I still dont have long distance within canada.

This needs to be fixed or I'm cancelling.

Clearly, you DIDN'T contact the Moderator team last time this was going on..... maybe take people's advice, and do so this time. If you're so inclined, let us know what the problem turns out to be, and what the outcome is.

Re: Long Distance Add on not working -

gblackma — Thu, 19 Mar 2020 18:20:47 GMT

@sly_sloth Did you actually buy the addon? Or is the funds sitting in your account as a credit? There has been capacity issues due to the current civic 19 epidemic. The only thing to do is hang up and try again.

In the meantime add TextNow and use it over WiFi to make/ receive/ send calls and texts for free .

Re: Long Distance Add on not working -

sly_sloth — Thu, 19 Mar 2020 18:20:05 GMT

Piss off.

I was able to make a call 6 weeks ago and am now having the same problem.

Re: Long Distance Add on not working -

CannonFodder — Thu, 19 Mar 2020 18:20:33 GMT

@gblackma wrote:
There has been capacity issues due to the current civic 19 epidemic. The only thing to do is hang up and try again.

Try again..... 😉 🤣

Re: Long Distance Add on not working -

sly_sloth — Thu, 19 Mar 2020 18:26:57 GMT

Wtf is this **bleep**. I wouldn't even accept something like this if it were free. Getting a ported big 3 number later today.