topic Re: Phone plan in Get Support

Phone plan

Ucheoruebor — Wed, 05 Jan 2022 14:14:02 GMT

My data, texting or calling isnt working

Re: Phone plan

LovesToPM — Tue, 28 Jan 2020 21:46:18 GMT

@Ucheoruebor wrote:
My data, texting or calling isnt working

What does the message say when you call 611? Or logon your self-serve account

Are you able to confirm whether your account is active?

Re: Phone plan

Luddite — Tue, 28 Jan 2020 21:45:00 GMT

@Ucheoruebor Have you just activated your SIM/account? Has your credit card been charged?

Re: Phone plan

gblackma — Tue, 28 Jan 2020 21:46:36 GMT

@Ucheoruebor was your credit card charged? Did you port a recently number? If it did, your port may still be in progress and will take some time to complete? Where did you port your number from?

@Ucheoruebor wrote:
My data, texting or calling isnt working

Re: Phone plan

geopublic — Tue, 28 Jan 2020 21:49:09 GMT

@Ucheoruebor wrote:
My data, texting or calling isnt working

@Ucheoruebor Sounds like your account mught be suspended, to verify call 611 from your device. If your account is active then restart your phone.

Re: Phone plan

Staliger — Tue, 28 Jan 2020 21:52:12 GMT

@Ucheoruebor wrote:
My data, texting or calling isnt working

Do you have enough funds on your account? Is your account active? Did you restart your phone?

Re: Phone plan

PAULRANG18 — Tue, 28 Jan 2020 23:53:00 GMT

If absolutely nothing is working, then it's likely the account is inactive or suspended. A new account may need to be activated with another sim card.