topic Re: Password Reset in Get Support

Password Reset

spinto — Wed, 05 Jan 2022 14:13:16 GMT

Hi All,

I seem to have forgotten my password and secert question to my account. Is some one here able to reset it for me or walk me through the process of getting this resolved.

Thanks

Re: Password Reset

totalUser — Tue, 28 Jan 2020 00:01:07 GMT

Fill in the reset form

https://selfserve.publicmobile.ca/forgot-password/

Do you have access to the original email?

Do you remember security question?

If not you will have to contact moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 you will have to prove that you are the account holder

Can you receive sms?

Re: Password Reset

Dunkman — Tue, 28 Jan 2020 00:00:21 GMT

@spinto

If the reset password functino is not working, you will need to contact moderator to access your self service account.

Click on the right lower question mark on this web page. Type: contact moderator. Follow prompts to submit ticket to get moderator help.

Re: Password Reset

spinto — Tue, 28 Jan 2020 00:00:31 GMT

Yes i have access to my original email also i can received sms.

Re: Password Reset

spinto — Tue, 28 Jan 2020 00:02:24 GMT

@Dunkman

Already tired that mate. it did not help much. So am looking for a MOD to pvt msg maybe they have access to the admin page where they can reset it or send me a link to my registered email address on the account.

Re: Password Reset

Dunkman — Tue, 28 Jan 2020 00:05:23 GMT

@spinto

If you are unable to use Simon to submit a ticket for moderator help, try to directly private message moderator team.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Password Reset

XionBunny — Tue, 28 Jan 2020 11:08:36 GMT

Another method to contacting them rarely mentioned as well would be to look at the User's online section of the main forum page and see which mods are online and then send sed mod a private message directly. it's easy to spot which of them are online thanks to their mod tags.

Re: Password Reset

spinto — Tue, 28 Jan 2020 13:37:42 GMT

@XionBunny

Thank you they did reset it but they gave me a 2 hr window which now has past so am trying to get a hold of them again

Re: Password Reset

spinto — Tue, 28 Jan 2020 16:59:24 GMT

Thank you@XionBunny @totalUser @Dunkman

Issue has been resolved. I was able to reset my password Successfully with the help of the Moderator Team.