topic Forgot security question in Get Support

Forgot security question

Qamarsheikh41 — Wed, 05 Jan 2022 14:12:37 GMT

I no longer remember both password and security questions. What steps do I need to take to reset everything in order to have access to my account?

Re: Forgot security question

gblackma — Mon, 27 Jan 2020 12:20:06 GMT

@Qamarsheikh41 You should contact a moderator and explain your problem . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator, and follow the prompts to get to one.

@Qamarsheikh41 wrote:
I no longer remember both password and security questions. What steps do I need to take to reset everything in order to have access to my account?

Re: Forgot security question

Triguy — Mon, 27 Jan 2020 12:27:15 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"