topic Re: Ordering SIM online issue in Get Support

Ordering SIM online issue

Thechyfamily — Wed, 05 Jan 2022 14:12:21 GMT

Hi there. Just ordered SIM online, had this issue about wrong zip code. I was charged but no order confirmation email. How can I please cancel? Thanks.

Wilhelmina

Re: Ordering SIM online issue

RobertQc — Sun, 26 Jan 2020 21:23:24 GMT

@Thechyfamily wrote:
Hi there. Just ordered SIM online, had this issue about wrong zip code. I was charged but no order confirmation email. How can I please cancel? Thanks.
Wilhelmina

Contact moderators

Or private message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ordering SIM online issue

CS_Agent — Sun, 26 Jan 2020 21:28:10 GMT

Hey @Thechyfamily,

Please open a ticket with SIMon (in the site section Get Help) and one of the moderators will help you.

Have a nice day! 🙂

Re: Ordering SIM online issue

popping — Sun, 26 Jan 2020 22:25:55 GMT

@Thechyfamily

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Ordering SIM online issue

Triguy — Sun, 26 Jan 2020 22:28:01 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Ordering SIM online issue

Staliger — Sun, 26 Jan 2020 23:17:55 GMT

@Thechyfamily wrote:
Hi there. Just ordered SIM online, had this issue about wrong zip code. I was charged but no order confirmation email. How can I please cancel? Thanks.
Wilhelmina

As was mentioned previously, only moderators can help with this. Click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ordering SIM online issue

computergeek541 — Mon, 27 Jan 2020 02:55:48 GMT

@Thechyfamily wrote:
Hi there. Just ordered SIM online, had this issue about wrong zip code. I was charged but no order confirmation email. How can I please cancel? Thanks.
Wilhelmina

You should have received an order confirmation, so as other were saying, only moderators could update you about your order.

As for an incorrect postal code, I would say that there is still a good chance that you would still receive the sim card even even if Public Mobile had it shipped to an address with an incorrect or invalid postal code. It just may take longer to arrive.

There's always a small chance that the sim card could be delivered to a completely different part of the country by mistake if there is a similar address near the location associated with that postal code. Usually, this wrong postal code only causes a delay. The envelope would be sorted to an incorrect area for delivery. Once someone realizes that address doesn't exist, Canada Post will look for a possible correct address. If the incorrect postal code is close to the proper one, or if the postal code is at least stil associated with the same city, there's a good chance that the shipment will arrive just fine.