topic Help!! in Get Support

Help!!

shadowbaby97 — Wed, 05 Jan 2022 14:12:05 GMT

I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!

Re: Help!!

Jb456 — Sun, 26 Jan 2020 17:42:11 GMT

Forgot password link

https://selfserve.publicmobile.ca/forgot-password/

Still having trouble getting into your account contact moderators

Or via private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help!!

Jb456 — Sun, 26 Jan 2020 17:43:57 GMT

@shadowbaby97 wrote:
I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!

@shadowbaby97 what do you mean by "I want to cancel my number"??

Re: Help!!

Anonymous — Sun, 26 Jan 2020 17:45:32 GMT

@shadowbaby97 wrote:
I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!

If you know your PIN then you can turn off autopay in the 611 service.

Re: Help!!

gblackma — Sun, 26 Jan 2020 17:47:01 GMT

@shadowbaby97 @Sometimes the website is quirky clear your browser and go incognito/private. Before trying. Do you mean cancel your account? Are you changing providers? And do you want to port your number out? To cancel your account, you only need to remove your autopay. The account will cancel itself. The porting will require an active account. So, port before your payment is due. Follow @Jb456 instructions if you only want to change your number. Good luck.

@shadowbaby97 wrote:
I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!