topic Re: Issue with Line Port from Bell in Get Support

Issue with Line Port from Bell

kevperciv — Wed, 05 Jan 2022 14:11:18 GMT

Hello,

I'm trying to port my number with Bell but keep getting an error that is has been rejected.

I have tried multiple times and am still having the same issue. all information matches, so im not sure what the issue is.

Thanks!

Re: Issue with Line Port from Bell

Dunkman — Sat, 25 Jan 2020 16:05:53 GMT

@kevperciv

With Bell, the information needed

1. Account holder name

2. Account number

3. Phone number

Avoid using PIN, IME information

What message are you getting when it gets rejected?

Re: Issue with Line Port from Bell

kevperciv — Sat, 25 Jan 2020 16:08:39 GMT

Thanks for the quick reply,

its not asking for an account number which i found to be odd.

Re: Issue with Line Port from Bell

Dunkman — Sat, 25 Jan 2020 16:12:52 GMT

@kevperciv

Is your Bell line active? It needs to be active.

Is it a landline or mobile?

Usually need account number.

Here is a help article on porting:

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: Issue with Line Port from Bell

popping — Sat, 25 Jan 2020 16:12:54 GMT

@kevperciv

Is PM server reject your Bell number on the initial number porting step?

Your Bell number must be active before you can port your number to PM.

Re: Issue with Line Port from Bell

kevperciv — Sat, 25 Jan 2020 16:14:02 GMT

my error message is

Your Old Service Provider rejected your transfer request. Common mistakes:

• Account Number doesn’t match Old Service Provider records
• Equipment Serial Number doesn’t match Old Service Provider records
• Security PIN doesn’t match Old Service Provider records
• Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
• Did not check the “I am authorized…” checkbox

Its not asking for any of this info

First Name:*

Middle Initial:

Last Name:

Province:

Postal Code:

Street Number:

Street Name:

City:

Alternate contact number in case the transfer has problems (10-digits, no spaces, no dashes)*

What do you want to do with your TV or Internet associated with this number? --Select one of the following option-- Disconnect Internet and TV service Disconnect Internet service Disconnect TV service No change

Will you be changing your address?

Reseller name (if applicable):

Old Account Password (if applicable):

Additional Notes:

Name on Old Service Provider account:

Re: Issue with Line Port from Bell

kevperciv — Sat, 25 Jan 2020 16:14:41 GMT

number is 100% active

Re: Issue with Line Port from Bell

popping — Sat, 25 Jan 2020 16:26:10 GMT

@kevperciv

Are you on a Bell corporate plan?

If yes, you need to switch to an individual Bell plan first before posting.

Re: Issue with Line Port from Bell

geopublic — Sat, 25 Jan 2020 17:40:44 GMT

@kevperciv Are you trying to port a Bell landline? If yes, do you have other services attached to that number? If yes, best to call Bell and find out if you allowed to port out with your current configuration.