topic Re: PUKCode in Get Support

PUKCode

Husam — Wed, 05 Jan 2022 14:11:14 GMT

It asked for the PUK code to unlock the sim card. Where can I get the PUKcode?

Re: PUKCode

Triguy — Sat, 25 Jan 2020 15:25:05 GMT

Here is a previous thread with more info. https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-Code/m-p/423240

Re: PUKCode

Dunkman — Sat, 25 Jan 2020 15:25:34 GMT

@Husam

What is the exact message being shown? There are different versions of this code. Also, what is the circumstances around being asked for this code? New customer? New phone? Which model phone?

Sometimes your phone is locked to previous carrier and you will need to contact previous carrier for this code. Other times, you will need to contact Public mobile moderator for this code.

PUK Code

Husam — Sat, 25 Jan 2020 15:26:26 GMT

I need the PUK Code to unlock my sim

Re: PUK Code

Triguy — Sat, 25 Jan 2020 15:29:11 GMT

This is a duplicate post. You have already posted this question to the forum.

Re: PUK Code

gblackma — Sat, 25 Jan 2020 15:30:41 GMT

@Husam , The default puk is 1234. If it doesn't work, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one.

@Husam wrote:
I need the PUK Code to unlock my sim

Re: PUKCode

Husam — Sat, 25 Jan 2020 15:43:26 GMT

When I try to call anyone
Enter PUK

Your sim cannot be accessed. Pleas call your carrier to obtain your Puk code

my Phone is IPhone 7 plus

Re: PUKCode

gblackma — Sat, 25 Jan 2020 15:42:07 GMT

@Husam please remove your phone number from the post by clicking on the 3 dots on the top left of the post.

Re: PUKCode

Dunkman — Sat, 25 Jan 2020 15:42:15 GMT

@Husam

Please remove your phone number from this public forum.

Assuming you are new customer and your phone has not worked with PM before, it sounds like that your phone is locked to previous carrier. You may need to contact your previous carrier and get this unlock code.

Re: PUKCode

Triguy — Sat, 25 Jan 2020 15:42:16 GMT

You should remove your phone# as this is a public forum. Click on the three dots to edit yur post.

Re: PUK Code

kselmak — Sat, 25 Jan 2020 15:42:28 GMT

Chances are you need to contact your previous provider or manufacturer to give you the code, they must do it free of charge. Chances are it's your phone, public doesn't lock the sims.

Don't try too many times as you can permanently lock the device

Re: PUKCode

gblackma — Sat, 25 Jan 2020 15:46:25 GMT

@Husam . You can also try the 1234 pm default puk. Or contact the manufacturer to unlock the phone. Or if it all fails, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one.

Re: PUKCode

Husam — Sat, 25 Jan 2020 15:53:20 GMT

Simon tells me to go to community!!!!!

Re: PUKCode

Husam — Sat, 25 Jan 2020 15:54:07 GMT

The code 1234 doesn't work

Re: PUKCode

Husam — Sat, 25 Jan 2020 15:58:29 GMT

The sim was working for 20 days then locked.

but it still changes me because of the auto pay

Re: PUKCode

Dunkman — Sat, 25 Jan 2020 16:03:03 GMT

@Husam

@Husam wrote:
The sim was working for 20 days then locked.
but it still changes me because of the auto pay

Weird then. Is it possible that your phone got blacklisted? Did you purchase the phone used?

Maybe try the SIM card in another phone. To help determine whether it is a hardware issue versus PM service problem.

Re: PUKCode

gblackma — Sat, 25 Jan 2020 16:06:00 GMT

@Husam Thanks for the information that is the default puk on PM sims. Now please use the other suggestions, starting with @Dunkman one to contact your previous provider or the manufacturer to unlock the phone .

@Husam wrote:
The code 1234 doesn't work

Re: PUKCode

Husam — Sat, 25 Jan 2020 16:11:44 GMT

The phone is new and it is working now

l bought another BM sim and it's working in the same phone

the problem from the sim

l got new sim with new number , but the old sim, which is locked, still chargers me.

Re: PUKCode

gblackma — Sat, 25 Jan 2020 16:18:35 GMT

@Husam @Can you log into the locked SIM account? And remove the autopay credit card

@Husam wrote:
The phone is new and it is working now
l bought another BM sim and it's working in the same phone
the problem from the sim
l got new sim with new number , but the old sim, which is locked, still chargers me.

Re: PUKCode

Husam — Sat, 25 Jan 2020 16:29:05 GMT

I tried to access to the locked sim account but I could not.

and when I tried to change the password for the locked sim account will change the password for the new sim account because both of them on the same email address!!!

So please I need to unlock the old sim or cancel it or to speak with anyone who can help me!