topic Sim card not activated in Get Support

Sim card not activated

Ry_1982 — Wed, 05 Jan 2022 14:11:00 GMT

My girlfriend bought a plan and sim card at Walmart today now it's saying no sim card, network not available. Why is it doing this?

Re: Sim card not activated

totalUser — Sat, 25 Jan 2020 00:44:32 GMT

Can you test in another phone? Did payment go through?

If it won't work inn a phone that is confirmed working on telus network you should contact moderators

Re: Sim card not activated

totalUser — Sat, 25 Jan 2020 00:45:56 GMT

Did it ever work since the activation?

Did she create selfserve?

What is the status of her account if yes

Re: Sim card not activated

gblackma — Sat, 25 Jan 2020 00:47:14 GMT

@Ry_1982 Did you port a number? Have your set up my account?

@Ry_1982 wrote:
My girlfriend bought a plan and sim card at Walmart today now it's saying no sim card, network not available. Why is it doing this?

Re: Sim card not activated

CannonFodder — Sat, 25 Jan 2020 03:43:10 GMT

@gblackma wrote:
@Ry_1982 Did you port a number? Have your set up my account?

@Ry_1982 In case you're unaware, what @gblackma is referring to, is setting up an account, that you can access by clicking on "My Account", up at the top, right of the page.

Re: Sim card not activated

geopublic — Sat, 25 Jan 2020 04:39:52 GMT

@Ry_1982 Try removing the SIM from the device and wait for 15 minutes. Reinsert the SIM and check to see if your can connect to the PM network. If yes, then click here to register your selfserve account.

If you're still getting the no sim error then the account was not provisioned properly. Best to submit a ticket to PM for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team