topic Re: Changing plans will I lose 2 gb bonus data on account that is unused? in Get Support

Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Wed, 05 Jan 2022 14:10:48 GMT

I'm changing plans in next billing cycle, will I lose 2 gb bonus data on account that is unused?

Holididay give away 1 gb and another 1 gb bonus.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

gblackma — Fri, 24 Jan 2020 21:32:07 GMT

No, the bonus goes with the account. Not the plan.

@mynewhome wrote:
I'm changing plans in next billing cycle, will I lose 2 gb bonus data on account that is unused?
Holididay give away 1 gb and another 1 gb bonus.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Fri, 24 Jan 2020 21:32:57 GMT

excellent, thanks for your quick response!

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

gblackma — Fri, 24 Jan 2020 21:35:08 GMT

You are welcome @mynewhome . Thanks for choosing my response as the solution.

@mynewhome wrote:
excellent, thanks for your quick response!

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

Jb456 — Fri, 24 Jan 2020 21:36:12 GMT

@mynewhome

Important..two option to change plan.."change now" and " change at next renewal".

If you select change now it will start right now and you will be charged new plan and you will loose what you paid for on current plan..

Select change at next renewal ...you keep current plan and will be charged new plan at due date then your new plan will start

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Fri, 24 Jan 2020 21:36:33 GMT

np...just hope you're right 😉

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Fri, 24 Jan 2020 21:37:04 GMT

yes, of that I am already aware, thanks

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

Jb456 — Fri, 24 Jan 2020 21:39:37 GMT

@mynewhome wrote:
yes, of that I am already aware, thanks

Yes I know as you posted it first topic.

However as it was not mentioned. I listed it incase other people read the thread that are looking to change plan will be aware.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

Joelkim — Fri, 24 Jan 2020 22:13:14 GMT

No. I have the 1GB bonus from christmas gift. I changed to another plan, but didn't lose the 1GB data. Don't worry.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

darlicious — Sat, 25 Jan 2020 14:35:06 GMT

@Joelkim wrote:
No. I have the 1GB bonus from christmas gift. I changed to another plan, but didn't lose the 1GB data. Don't worry.

@Joelkim Good answer! You used from personal experience to relate to the OP and provided the correct answer because you did it yourself. Keep up the good work.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

CS_Agent — Sun, 26 Jan 2020 23:21:20 GMT

Hello@darlicious

I going to present you the terms and conditions of the promotion:

Customers will get to keep the 1GB bonus data if they change plan to any plan of $35 + or if they fall in suspend and resume their service.
Customers will lose the 1 GB bonus data if they cancel their plan or deactivate via suspend.

Regards

Lucian

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Mon, 27 Jan 2020 00:22:16 GMT

so this contradicts what others are saying

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

computergeek541 — Mon, 27 Jan 2020 04:54:18 GMT

@mynewhome wrote:
so this contradicts what others are saying

I can only speculate at which 1GB add-ons or bonues that @mynewhome is asking about. If one of those 1GB amounts is also an add-on from back in late August/early September that was given to existing customer at that time, neither of the add-ons in question will be lost as the result of any plan change. These two add-ons were unconditional once you received them other than you had to have an active plan (any plan) to be able to use them.

Either way, the 1GB holiday giveaway is there to stay.

if the other 1GB being asked about is about from a recent promotion that ran from December 4th to 8th for a recurring 1GB bonus each renewal, we can't really answer the question as to whether that will stay without more information (ie. which plan is being changed to).

The December 4th to 8th recurring 1GB promotion had a condition that the customer needed to remain on a $35 or higher plan to keep gettting that bonus each renewal. Customers can keep that bonus if changing plans, but only if to another plan that is still at least $35 per 30 days. https://productioncommunity.publicmobile.ca/t5/Announcements/Flash-SALE-Activate-on-a-35-mo-plan-amp-get-a-bonus-1-GB-of-data/m-p/460057#M33978

@mynewhome If you have the 1GB recurring bonus offered from December 4-8, don't change to a plan less than $35 unless you understand that you will in lose that bonus.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

Anonymous — Mon, 27 Jan 2020 05:13:22 GMT

@computergeek541 wrote:

@mynewhome If you have the 1GB recurring bonus offered from December 4-8, don't change to a plan less than $35 unless you understand that you ~~will in~~ MAY lose that bonus.

Made a little edit for ya...strange things can happen. 🙂

No I don't have experience with this promo if that's the one the OP has.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

darlicious — Mon, 27 Jan 2020 23:50:48 GMT

@mynewhome I thought it might be a good idea to tag you after Lucian from @CS_Agent chose to tag me to clarify that the 1gb bonus data from the promo in early December is tied to your plan and you must remain at a plan priced at $35 or more.

Previously my only comment was to praise and encourage @Joelkim for improving his answers and who correctly answered half of your question. Which led to Lucian clarifying the promo data and @Anonymous and @computergeek541 to wonder about which 1gb bonus data you are referring to as it was assumed that since the holiday"gift"1gb data is an add on you were also referring to the thank you "gift" bonus data add on awarded to all customers with a current account as of August 19th 2019.

@mynewhome We would appreciate if you could tell us exactly the 1gb bonus data ( non holiday) you refer to so both you and @gblackma who was awarded the solution are both clear on whether is bonus data or a data add on as this will make a difference in your decision to change plans.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Tue, 28 Jan 2020 00:22:50 GMT

it is listed as 1gb promo, see screenshot:

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

Anonymous — Tue, 28 Jan 2020 00:25:28 GMT

@mynewhome wrote:
it is listed as 1gb promo, see screenshot:

That's what the summer gift shows as as well. I would have half expected to see that promo 1gb under the promos area like the 5gb Black Friday one did.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

gblackma — Tue, 28 Jan 2020 00:36:17 GMT

@darlicious You are right . I should have stated in my answer unless otherwise stated in the promo ? I didn't and I apologise to you and @mynewhome for the half wrong answer given. I'm sorry. @mynewhome You can take away my answer as the solution by clicking on the ... dots at the side of my post. I will definitely try to do better in the future.

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome — Tue, 28 Jan 2020 00:44:02 GMT

ok, so the final correct answer is I will keep the xmas 1 gb bonus and us long distance but lose the other 1gb promo if I switch to a plan less than $35?

Re: Changing plans will I lose 2 gb bonus data on account that is unused?

gblackma — Tue, 28 Jan 2020 00:56:24 GMT

@mynewhome Yes it is.

@mynewhome wrote:
ok, so the final correct answer is I will keep the xmas 1 gb bonus and us long distance but lose the other 1gb promo if I switch to a plan less than $35?