topic Re: change plan in Get Support

change plan

simcko — Wed, 05 Jan 2022 14:10:44 GMT

I want to change my plan and want to know if my existing add on I got it free from Public Mobile will be removed. I got the 1Gb and long distance mins free from last Christmas. Thanks.

Re: change plan

dabr — Fri, 24 Jan 2020 19:49:16 GMT

@simcko wrote:
I want to change my plan and want to know if my existing add on I got it free from Public Mobile will be removed. I got the 1Gb and long distance mins free from last Christmas. Thanks.

No changing plans will not affect your free add-ons. All add-ons are connected to your account and not your plan.

Re: change plan

Jb456 — Fri, 24 Jan 2020 19:49:30 GMT

You're fine. They stay.

Important..two option to change plan.."change now" and " change at next renewal".

If you select change now it will start right now and you will be charged new plan and you will loose what you paid for on current plan..

Select change at next renewal ...you keep current plan and will be charged new plan at due date then your new plan will start

Re: change plan

Staliger — Fri, 24 Jan 2020 20:14:46 GMT

@simcko wrote:
I want to change my plan and want to know if my existing add on I got it free from Public Mobile will be removed. I got the 1Gb and long distance mins free from last Christmas. Thanks.

@simcko Don't worry, they will remain on your account until you use them. Feel free to change plan.

Re: change plan

Triguy — Fri, 24 Jan 2020 20:16:00 GMT

Here is more info about changing plans.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan