topic Re: No service in Get Support

No service

Nasis — Wed, 05 Jan 2022 14:10:22 GMT

No service after being a customer for a while. Can't log into my account.

Re: No service

zblackma — Fri, 24 Jan 2020 16:14:38 GMT

Was your payment due? Are you on autopay?

@Nasis wrote:
No service after being a customer for a while. Can't log into my account.

Re: No service

will13am — Fri, 24 Jan 2020 16:16:51 GMT

@Nasis, was this loss of service recent or for some time? Try password reset if you are unable to login. If all else fails, you need to contact the moderator team for assistance with your account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: No service

LovesToPM — Fri, 24 Jan 2020 16:19:29 GMT

@Nasis wrote:
No service after being a customer for a while. Can't log into my account.

Dial 611. What does the recording say?

To get access to your sefl-serve account, try to reset your password here

If you cannot reset your password, you'll have to contact Moderators for help.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: No service

Staliger — Fri, 24 Jan 2020 16:45:06 GMT

@Nasis wrote:
No service after being a customer for a while. Can't log into my account.

@Nasis If nothing helped, click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437