topic Re: Not Data in Get Support

Not Data

rwhite1 — Wed, 05 Jan 2022 14:09:43 GMT

I have no data. I have tried everything that has been posted and have gone in and set the APN settings and still nothing. Please help.

Re: Not Data

Jb456 — Thu, 23 Jan 2020 22:41:37 GMT

Log into your self serve account. Scroll down to "Data & add-on" ..

Does your data show there? Example 462mb/1024

If nothing shows there it means you used up all your data.

Re: Not Data

gblackma — Thu, 23 Jan 2020 22:50:37 GMT

If you do as @Jb456 asked and there is data showing in your account. And as you stated tried all of the suggested solutions here, then @rwhite1 contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one. Welcome to PM.

@rwhite1 wrote:
I have no data. I have tried everything that has been posted and have gone in and set the APN settings and still nothing. Please help.

Re: Not Data

Jb456 — Thu, 23 Jan 2020 22:55:46 GMT

@gblackma few more things to look at before contacting moderators...like type of phone (as some phones have issues with data), a double check of APN settings , (maybe a screen shot here of them(somethimes a little mistake is noticed)...etc..etc...but we can start with checking his account if there is data showing.

Re: Not Data

Sarlye — Thu, 23 Jan 2020 22:56:01 GMT

@rwhite1 wrote:
I have no data. I have tried everything that has been posted and have gone in and set the APN settings and still nothing. Please help.

Can you elaborate if you have never had data or just have no data after using it for a while?

Most likely you have used up your allotment for the 30 days, please check your usage on your account, then if its 0, you can choose to Top Up with 1 gig, etc. and continue until your 30 day renew and whatever left from your Top Up will roll over and does not expired until you use it up.

If you don't have data from the get go, then please contact a moderator by following the prompts from the Question Mark on the Right Bottom Corner.

Re: Not Data

gblackma — Thu, 23 Jan 2020 23:04:19 GMT

@Jb456 , @rwhite1 mentioned researching the topic here and doing all the normal suggestions. Even manually resetting his apn settings. So if all that has been done, and there is data in the account, then the next logical solution should be to escalate it up to moderator, right? Or am I missing something here? Thanks.

@Jb456 wrote:
@gblackma few more things to look at before contacting moderators...like type of phone (as some phones have issues with data), a double check of APN settings , (maybe a screen shot here of them(somethimes a little mistake is noticed)...etc..etc...but we can start with checking his account if there is data showing.

Re: Not Data

gblackma — Thu, 23 Jan 2020 23:08:01 GMT

@rwhite1 thanks for accepting my reply as the solution. Appreciate it.

Re: Not Data

Jb456 — Thu, 23 Jan 2020 23:52:28 GMT

@gblackma yes that is logical solution too contact mods. Don't get me wrong you did great 🙂.

However it's happened many times in past that poster says they have done everything and it's still not working only to find an error in APN settings or certain phone models need a little tweek like putting phone on airplane mode for 15 min then a reboot.

A few others I can think of off the top of my head... pulling sim out for 5 min, connecting to ITunes, adding a new APN even though it's already there...

Here's one just as an example.

Said he went through all procedures with APN. And screen shot said otherwise and since the phone he had the button did not show where to add new ones, but in the end he got it working without moderators.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/data-is-not-working/m-p/437928#M33932

Re: Not Data

zblackma — Fri, 24 Jan 2020 00:02:50 GMT

@Jb456 Thanks for the explanation. Hadn't thought about that.

@Jb456 wrote:
@gblackma yes that is logical solution too contact mods. Don't get me wrong you did great 🙂.

However it's happened many times in past that poster says they have done everything and it's still not working only to find an error in APN settings or certain phone models need a little tweek like putting phone on airplane mode for 15 min then a reboot.

A few others I can think of off the top of my head... pulling sim out for 5 min, connecting to ITunes, adding a new APN even though it's already there...

Here's one just as an example.
Said he went through all procedures with APN. And screen shot said otherwise and since the phone he had the button did not show where to add new ones, but in the end he got it working without moderators.
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/data-is-not-working/m-p/437928#M33932