topic Re: 8UC1 and 8UC2 error messages when dialing a specific land line in Get Support

8UC1 and 8UC2 error messages when dialing a specific land line

tjjgr — Wed, 05 Jan 2022 14:09:36 GMT

I started getting 8UC1 and 8UC2 error messages when dialing a specific land phone number - my parents in the same area. Happens with both PM phones I have access to. Line is accessible as usual when I got my son to call the same number using his non-PM phone.

All other numbers seem OK so far.

Ideas??

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

CannonFodder — Thu, 23 Jan 2020 19:47:40 GMT

@tjjgr I found another thread on these forums, with a similar error message, and apparently the solution was to add a "1" in front of the number when calling. I have no idea if that'll do the trick, but it couldn't hurt to give it a shot. Let us know if it works.

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

geopublic — Thu, 23 Jan 2020 19:59:22 GMT

@tjjgr wrote:
I started getting 8UC1 and 8UC2 error messages when dialing a specific land phone number - my parents in the same area. Happens with both PM phones I have access to. Line is accessible as usual when I got my son to call the same number using his non-PM phone.

All other numbers seem OK so far.

Ideas??

@tjjgr Did you get a new phone or make changes to your contacts recently? Did you just get back from vacation? What happens when you try to dial the number directly?

If you can make calls to other numbers then more than likeley the problem is on the receiving end.

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

tjjgr — Thu, 23 Jan 2020 20:02:19 GMT

I tried with and without the '1' (10 or 11-digit dialing), with the same results.

Also tried dialing another landline in the same exchange and area code - worked fine.

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

tjjgr — Thu, 23 Jan 2020 20:04:30 GMT

Made no recent changes, and both my phone and my wife's phone are affected when dialing the 1 number.

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

geopublic — Thu, 23 Jan 2020 20:06:33 GMT

@tjjgr wrote:
Made no recent changes, and both my phone and my wife's phone are affected when dialing the 1 number.

@tjjgr What happens when the landline calls your number?

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

tjjgr — Thu, 23 Jan 2020 20:20:23 GMT

When the same landline calls my number, the call gets through.

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

geopublic — Thu, 23 Jan 2020 20:39:03 GMT

@tjjgr wrote:
When the same landline calls my number, the call gets through.

@tjjgr If that's the case then you need to submit a ticket to PM so that the Technical department can investigate.

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

JustinL — Tue, 30 Jun 2020 20:37:16 GMT

I'm having the same issue with 8UC1, 8UC2 and once, 8UC3.

I understand the preferred fix is to report it via ticket, but can't find anywhere to submit one. Can you provide the ticket portal link please?

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

RossN — Tue, 30 Jun 2020 20:38:54 GMT

@JustinL contact a moderator click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator check the envelope top right corner for a reply response time is 2 to 48 hours

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

gblackma — Tue, 30 Jun 2020 20:40:43 GMT

@JustinL

There are 2 ways to contact the Moderator Team:

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Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

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Re: 8UC1 and 8UC2 error messages when dialing a specific land line

JustinL — Tue, 30 Jun 2020 21:10:19 GMT

Perfect, thank you!

Re: 8UC1 and 8UC2 error messages when dialing a specific land line

N0Ng33k — Tue, 14 Jul 2020 14:24:16 GMT

I just phoned a 24h City phone number twice and got an 8uc3 and an 8uc1 message. I phoned a personal ( non-city) number and connected just fine. Please investigate and solve this problem.