topic Re: Accidentally switched plan in Get Support

Accidentally switched plan

dboxtvinfo715 — Wed, 05 Jan 2022 14:09:25 GMT

I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .

Re: Accidentally switched plan

LovesToPM — Thu, 23 Jan 2020 18:52:40 GMT

@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .

You'll have to contact Moderators for help.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Accidentally switched plan

Jb456 — Thu, 23 Jan 2020 18:52:47 GMT

Only thing possible..is try asking the moderators.. no guarantees.

Re: Accidentally switched plan

Staliger — Thu, 23 Jan 2020 19:11:39 GMT

@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .

@dboxtvinfo715 click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally switched plan

Luddite — Thu, 23 Jan 2020 19:58:15 GMT

@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .

No. You've already use the full 30 days on the new plan.

Re: Accidentally switched plan

geopublic — Thu, 23 Jan 2020 20:04:48 GMT

@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .

@dboxtvinfo715 Speed kills, slow and steady wins the race ! Hopefully the Moderator Team can help. Good luck!!

Re: Accidentally switched plan

PAULRANG18 — Thu, 23 Jan 2020 20:28:40 GMT

The moderators could reverse this transaction but it's doubtful. Always best to change plans on the next renewal date to avoid loss of current plan days.

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:25:54 GMT

Maybe a warning would be nice before accepting plan change ...but does anyone know before hand if this can be resolved rather than waste moderate time .

I know how to contact moderator just wandering for discussion

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:41:08 GMT

What do you mean used 30 days already .

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:43:21 GMT

I know about SIMON

I prefer. Avoiding but I sent help

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:44:43 GMT

@Staliger wrote:
@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .
@dboxtvinfo715 click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:48:15 GMT

Nice link. !

So LONG SIMON !

@Staliger wrote:
@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .
@dboxtvinfo715 click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

it is worth accepting solution I needed this direct link too moderator, no offense Simon !

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:49:17 GMT

so long Simon

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally switched plan

Jb456 — Fri, 24 Jan 2020 12:49:39 GMT

@dboxtvinfo715 wrote:
Nice link. !
So LONG SIMON !

@Staliger wrote:
@dboxtvinfo715 wrote:
I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad It took my 14 dollar from balance early and I am upset of my mistake .
@dboxtvinfo715 click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
it is worth accepting solution I needed this direct link too moderator, no offense Simon !

Accept whatever post you felt most helpful to you @dboxtvinfo715

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:50:36 GMT

@Jb456 wrote:
Only thing possible..is try asking the moderators.. no guarantees.

So long Simon !

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally switched plan

darlicious — Fri, 24 Jan 2020 12:51:57 GMT

@dboxtvinfo715 It never hurts to ask in this situation. Fingers crossed.

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:52:25 GMT

Waiting for moderator info🤸🤸🏃🚶

Re: Accidentally switched plan

LovesToPM — Fri, 24 Jan 2020 12:54:00 GMT

@dboxtvinfo715 wrote:
so long Simon

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Glad you figured that out.

It's the same link I posted yesterday (just imbedded) along with a warning.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Accidentally switched plan

dboxtvinfo715 — Fri, 24 Jan 2020 12:55:31 GMT

Well, I was tripple multi tasking while driving I was surprised to see 15 dollars lost in my account only too see I accidentally clicked o. Change plan immediately, so I wish I could of gotten a second warning.

All you programmers listening !!!???

Can you email me on a separate question darlicious

@darlicious wrote:
@dboxtvinfo715 It never hurts to ask in this situation. Fingers crossed.

Re: Accidentally switched plan

LovesToPM — Fri, 24 Jan 2020 13:00:52 GMT

@dboxtvinfo715 Look at the bigger picture, don't focus on saving $15.

Holding your phone while driving. That's like a $600 fine here.