topic Re: Port number from Fido not working in Get Support

Port number from Fido not working

sevenlyn — Wed, 05 Jan 2022 14:09:21 GMT

Hi, there!

I ported my old number from Fido yesterday. Now with my new PM sim card, this number isn't working-- No incoming or outcoming call at all.

What can I do? This has been 20 hours.

Re: Port number from Fido not working

totalUser — Thu, 23 Jan 2020 17:54:14 GMT

Is your old sim working?

When you login to your selfserve what is your status?

Did you restart the phone?

Can you try it in a different phone that is working with telus for sure? ( you cab visit kooko or telus store and ask them to test your sim)

Is anything else working like data or texts

If everything looks normal but still can't make it receive calls contact moderators

Re: Port number from Fido not working

Triguy — Thu, 23 Jan 2020 17:52:24 GMT

Is your Fido account prepaid ? If if is then you would need assistance from a moderator. Click on the question mark on the bottom right to submit a ticket.

Re: Port number from Fido not working

LovesToPM — Thu, 23 Jan 2020 18:01:02 GMT

@sevenlyn wrote:
Hi, there!

I ported my old number from Fido yesterday. Now with my new PM sim card, this number isn't working-- No incoming or outcoming call at all.

What can I do? This has been 20 hours.

Ddi you just activate a new account?

Can you logon your self-serve account to confirm that your plan is active?

Did you try restarting your phone?

If all seems well on your end, it might be an account provisioning issue. You can try adding $1 to your account and restarting your phone again.

If nothing works, please contact Moderators for help.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Port number from Fido not working

popping — Thu, 23 Jan 2020 18:02:34 GMT

@sevenlyn wrote:
Hi, there!

I ported my old number from Fido yesterday. Now with my new PM sim card, this number isn't working-- No incoming or outcoming call at all.

What can I do? This has been 20 hours.

Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.

If your account status is active and cannot call out, your account may not be setup correctly.

To eliminate hardware issue, test your PM SIM card with another phone.

You can ask moderator support to look into your account.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Port number from Fido not working

sevenlyn — Thu, 23 Jan 2020 18:17:55 GMT

Thank you!

Re: Port number from Fido not working

geopublic — Thu, 23 Jan 2020 18:36:55 GMT

@sevenlyn Outgoing calls are not affected by porting. You should still be able to call out even if your port is stuck. Not being able to call out suggests an account issue or sim/connectivity issue.

Re: Port number from Fido not working

Obice — Thu, 23 Jan 2020 18:47:21 GMT

@sevenlyn wrote:
Hi, there!

I ported my old number from Fido yesterday. Now with my new PM sim card, this number isn't working-- No incoming or outcoming call at all.

What can I do? This has been 20 hours.

On average it is supposed to take 2-6 hours and a maximum of 48 hours.

When I ported over to Public Mobile from Fido I think the number itself was transferred in under an hour however incoming calls would not work, I could only make outgoing calls for a day or so.

If you continue to have problems, I suggest you go to your mailbox and send the Moderation Team a message for help by typing Moderator_Team for the recipient..

Re: Port number from Fido not working

computergeek541 — Fri, 24 Jan 2020 00:00:58 GMT

@Triguy wrote:
Is your Fido account prepaid ? If if is then you would need assistance from a moderator. Click on the question mark on the bottom right to submit a ticket.

A Fido account being prepaid or postpaid would make no difference when it comes to the porting procedure to Public Moible.

While there could be a porting issue, there are other things at work here since the outgoing calls aren't working either.

Re: Port number from Fido not working

sevenlyn — Fri, 24 Jan 2020 14:44:07 GMT

Thanks to all.

Issue resolved.

Re: Port number from Fido not working

Jb456 — Fri, 24 Jan 2020 14:51:03 GMT

@sevenlyn wrote:
Thanks to all.
Issue resolved.

Good to hear!

Welcome to Public Mobile 🙂