topic Re: Porting Rogers home phone number in Get Support

Porting Rogers home phone number

bjmccool — Wed, 05 Jan 2022 14:09:19 GMT

Hi, I'm hoping to port my current Rogers home phone to a new Public Mobile account. When I do the port, does it just forward the calls to my Public Mobile number? Or does my Pulblic Mobile account then change to my old landline number?

Thanks!

Re: Porting Rogers home phone number

LovesToPM — Thu, 23 Jan 2020 16:40:33 GMT

@bjmccool wrote:
Hi, I'm hoping to port my current Rogers home phone to a new Public Mobile account. When I do the port, does it just forward the calls to my Public Mobile number?
No, that would be Call Forwarding. You would need to maintain both accounts in that case.

Or does my Pulblic Mobile account then change to my old landline number?
Yes

Thanks!

If you make a port request, your old Rogers number wll be moved to your PM account and your old Rogers account will then be closed automatically.

Btw both accounts must be active when you request a number port.

Do take note that ports from a landline can take anywhere from 2 days up to 2 weeks to complete.

Re: Porting Rogers home phone number

bjmccool — Thu, 23 Jan 2020 16:53:22 GMT

Thanks very much. So just to be clear, my current phone number with Public Mobile would change to the landline number after the port?

Re: Porting Rogers home phone number

Triguy — Thu, 23 Jan 2020 16:56:01 GMT

Yes

Here is more info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

You will need

Complete billing address
	Alternate phone number
	First and last name of the account holder

Re: Porting Rogers home phone number

popping — Thu, 23 Jan 2020 16:54:29 GMT

@bjmccool

Porting landline number takes up to 1 week.

FYI:

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

Re: Porting Rogers home phone number

popping — Thu, 23 Jan 2020 16:57:20 GMT

@bjmccool wrote:
Thanks very much. So just to be clear, my current phone number with Public Mobile would change to the landline number after the port?

Yes. You can call out with your landline number almost right away. Not unitl your landline provider release your number to PM, all incoming call will continue to be delivered to your landline phone.