topic Re: SIM invalid error in Get Support

SIM invalid error

bpkhall — Wed, 05 Jan 2022 14:09:17 GMT

Hi,

I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate. Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, even though my previous account is confirmed deactivated. Is there a way to reset my SIM so that I can still use it?

Cheers

Re: SIM invalid error

Jb456 — Thu, 23 Jan 2020 16:34:19 GMT

Has it been past 90 days? If so account is closed and sim no good.

You'd have to buy another and create a new account with new email.

Re: SIM invalid error

LovesToPM — Thu, 23 Jan 2020 16:34:51 GMT

@bpkhall wrote:
Hi,
I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate. Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, even though my previous account is confirmed deactivated. Is there a way to reset my SIM so that I can still use it?

Cheers

You will need a new SIM.

Previously activated PM SIM's cannot be reused.

Re: SIM invalid error

hairbag1 — Thu, 23 Jan 2020 16:35:46 GMT

@bpkhall wrote:
Hi,
I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate. Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, even though my previous account is confirmed deactivated. Is there a way to reset my SIM so that I can still use it?

Cheers

After 90 days in Suspension...that account is closed and the sim is no longer useable. You'll need a new sim and a new account. Also, a different email address.