topic Re: NO SIM shows after number transfer in Get Support

NO SIM shows after number transfer

zhonglin1002 — Wed, 05 Jan 2022 14:08:22 GMT

hi, i just transferred my number from Fido to Public and activated my new SIM card. it has been over 2 hours, but my phone still shows NO SIM with new SIM card in. Has anyone come across the same issue? thank you

Re: NO SIM shows after number transfer

buiya — Wed, 22 Jan 2020 16:53:12 GMT

have you rebooted the phone and was the port successful?

Re: NO SIM shows after number transfer

LovesToPM — Wed, 22 Jan 2020 16:54:09 GMT

@zhonglin1002 wrote:
hi, i just transferred my number from Fido to Public and activated my new SIM card. it has been over 2 hours, but my phone still shows NO SIM with new SIM card in. Has anyone come across the same issue? thank you

Your phone is not detecting the SIM card.

Can you try the SIM card on another phone?

Re: NO SIM shows after number transfer

will13am — Wed, 22 Jan 2020 16:54:18 GMT

@zhonglin1002, number porting generally takes between 30 minutes to 2 hours. Is the Fido service still active. If so continue to use it until the porting is done after which the Fido line will shut down automatically. Also check the Public Mobile online account to confirm that it is in active status.

A no SIM indication on the phone means the phone is unable to read the SIM card. Try shutting down the phone and re-inserting the SIM card. Note that no SIM condition is different from inactive SIM. The latter means the SIM is being read but however it is inactive. Inactive would be indicative of account set up problems.

Try the above troubleshooting and report back any findings and we can go from there.

Re: NO SIM shows after number transfer

zhonglin1002 — Wed, 22 Jan 2020 16:58:06 GMT

thank you for your reply

FIDO line has shut down and no service with FIDO SIM. It has been over 2 hrs but still showing NO SIM. Any step i can take?

Re: NO SIM shows after number transfer

zhonglin1002 — Wed, 22 Jan 2020 16:58:58 GMT

yes i did several times. New SIM is activated

Re: NO SIM shows after number transfer

LovesToPM — Wed, 22 Jan 2020 17:05:46 GMT

@zhonglin1002 Do you have another phone to try the SIM card?

If that is your only phone, perhaps the SIM card is not making contact on your phone tray.

Try applying a small piece of tape onto the back of the SIM card and retry.

Re: NO SIM shows after number transfer

Jb456 — Wed, 22 Jan 2020 17:03:32 GMT

On some phones it also says no sim card if the phone is locked.

Are you sure your phone is unlocked? Maybe contact Fido with your IMEI number and get the unlock code.

Re: NO SIM shows after number transfer

CannonFodder — Wed, 22 Jan 2020 17:03:51 GMT

@zhonglin1002 wrote:
FIDO line has shut down and no service with FIDO SIM. It has been over 2 hrs but still showing NO SIM. Any step i can take?

Another question would be, did you leave your FIDO account active while you ported your number to PM, or did you shut down your FIDO account BEFORE you attempted to get a PM account working?

Re: NO SIM shows after number transfer

LovesToPM — Wed, 22 Jan 2020 17:06:47 GMT

@Jb456 wrote:
On some phones it also says no sim card if the phone is locked.

Are you sure your phone is unlocked? Maybe contact Fido with your IMEI number and get the unlock code.

Generally in this case, the phone would also be asking for the unlock PIN.

Re: NO SIM shows after number transfer

LovesToPM — Wed, 22 Jan 2020 17:10:27 GMT

@CannonFodder wrote:
@zhonglin1002 wrote:
FIDO line has shut down and no service with FIDO SIM. It has been over 2 hrs but still showing NO SIM. Any step i can take?
Another question would be, did you leave your FIDO account active while you ported your number to PM, or did you shut down your FIDO account BEFORE you attempted to get a PM account working?

While you bring up a valid point, this would not cause the NO SIM issue.

Re: NO SIM shows after number transfer

darlicious — Wed, 22 Jan 2020 17:16:19 GMT

@zhonglin1002 If you got your phone prior to December 2017 you need to unlock your phone. If your phone is newer than that check to see if the SIM card is making a good contact in your phone. You may need to gently clean either the SIM card or the contacts in the phone with isopropyl alcohol and a q-tip. Alternatively make sure it is properly seated in the SIM tray or slot to make contact.

Re: NO SIM shows after number transfer

zhonglin1002 — Wed, 22 Jan 2020 17:24:34 GMT

i tried on another phone, same NO SIM

Re: NO SIM shows after number transfer

zhonglin1002 — Wed, 22 Jan 2020 17:25:30 GMT

no my phone is unlocked

Re: NO SIM shows after number transfer

Jb456 — Wed, 22 Jan 2020 17:25:38 GMT

@LovesToPM wrote:
@Jb456 wrote:
On some phones it also says no sim card if the phone is locked.

Are you sure your phone is unlocked? Maybe contact Fido with your IMEI number and get the unlock code.
Generally in this case, the phone would also be asking for the unlock PIN.

Yes I'd say 99% of the time however ive seen this before. One year bought like 20 Motorola prepaid phones on Verizons network on black Friday for $10 a pop. Brought them back to Canada to resale and could not get the popup to enter unlock pin. Phones would just say "no sim" on top left and in settings "No sim detected".

Had to connect them to computer and unlock them via Android ABD (debug bride) and some steps on XDA .......

Now thinking of it it's likely not the case with this OP lol...

@zhonglin1002 is the sim tray possible bent a bit causing the contacts not to touch??

What kind of phone so you have?

Do you have an iPhone? If so, maybe see this YouTube video.

https://youtu.be/jZwjXmNe3e8

Re: NO SIM shows after number transfer

LovesToPM — Wed, 22 Jan 2020 17:27:50 GMT

@zhonglin1002

Try applying a small piece of tape onto the back of the SIM card?

Also do you have another SIM card to try on your phone(s)? Just to make sure the phone is working properly. It could even be your fido SIM.

Re: NO SIM shows after number transfer

krazykiwi — Wed, 22 Jan 2020 17:32:00 GMT

@LovesToPM wrote:

Try applying a small piece of tape onto the back of the SIM card and retry.

I do not recommend using tape on your sim. The tape may come off and get stuck in there or the glue from the tape may heat up when the phone is on and cause more issues.

Re: NO SIM shows after number transfer

zhonglin1002 — Wed, 22 Jan 2020 17:33:14 GMT

thank you guys. No valid solution so far. What I can do next......

Re: NO SIM shows after number transfer

Jb456 — Wed, 22 Jan 2020 17:34:36 GMT

@zhonglin1002 wrote:
thank you guys. No valid solution so far. What I can do next......

Tell us the phone model so we can help research possible solutions for you? 🙂

Re: NO SIM shows after number transfer

LovesToPM — Wed, 22 Jan 2020 17:45:03 GMT

@krazykiwi wrote:
@LovesToPM wrote:

Try applying a small piece of tape onto the back of the SIM card and retry.
I do not recommend using tape on your sim. The tape may come off and get stuck in there or the glue from the tape may heat up when the phone is on and cause more issues.

Others have tried it. As long as the tape is put on the back of the SIM card and doesn't stick out, it's worth trying. The SIM card needs to fit well to make contact.

@krazykiwi Is there something better than tape?