topic Re: verification code not received in Get Support

verification code not received

Drlamba — Wed, 05 Jan 2022 14:08:18 GMT

I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the same. Please advice

Re: verification code not received

Triguy — Wed, 22 Jan 2020 14:59:01 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: verification code not received

ShawnC13 — Wed, 22 Jan 2020 14:59:55 GMT

@Drlamba wrote:
I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the same. Please advice

If you are not receiveing the text you will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link to CREATE A TROUBLE TICKET. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: verification code not received

kselmak — Wed, 22 Jan 2020 15:14:54 GMT

@Drlamba did you port in? It may take up to 4 hours for port to complet

You can use your old sim in the meantime to receive the calls and messages

Re: verification code not received

will13am — Wed, 22 Jan 2020 15:31:10 GMT

@ShawnC13 wrote:
@Drlamba wrote:
I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the same. Please advice
If you are not receiveing the text you will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link to CREATE A TROUBLE TICKET. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Your ticket link is broken. I think once someone uses it, it breaks.

Re: verification code not received

Triguy — Wed, 22 Jan 2020 15:45:52 GMT

f you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: verification code not received

popping — Wed, 22 Jan 2020 16:38:03 GMT

@Drlamba

Are you able to receive text message from friends and family?

If you are porting your number to PM during activation, it may take from couple hours to 2 days to complete.