topic Re: Can't access the internet using my cell phone in Get Support

Can't access the internet using my cell phone

LoriM — Wed, 05 Jan 2022 14:08:14 GMT

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go.
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet.
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

Re: Can't access the internet using my cell phone

Jb456 — Wed, 22 Jan 2020 14:30:30 GMT

LG phones may require a factory reset to get data to work.

On thread below a person with a G5 needed to do this to get data to work.

Don't forget to backup your info first.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Data-on-LG-G5-switched-from-Telus/m-p/142531/highlight/true#M24469

Re: Can't access the internet using my cell phone

Triguy — Wed, 22 Jan 2020 14:36:20 GMT

APN settings are only need to access the internet using data. Did you try rebooting your phone and enable wi-fi ?

Re: Can't access the internet using my cell phone

ShawnC13 — Wed, 22 Jan 2020 14:40:39 GMT

@LoriM wrote:
I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go.
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet.
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

BEFORE you do a factory reset, try do a network reset to see if that will work before having to resort to a factory reset

Re: Can't access the internet using my cell phone

Fluidmax — Wed, 22 Jan 2020 14:41:52 GMT

@LoriM wrote:
I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go.
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet.
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

I have a V20 and your best bet is to reset "Network Settings", LG phones are weird sometimes. there is no need to reset your phone....just reset the network settings should be fine.

Re: Can't access the internet using my cell phone

LovesToPM — Wed, 22 Jan 2020 15:44:24 GMT

@LoriM

I also have a LG G5. In my case, I did not need to reset network or phone.

You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

Name :	Mobile Internet	Tethered Mobile Internet
APN :	sp.mb.com	isp.mb.com
Proxy :	Not set	Not set
Port :	Not set	Not set
Username :	Not set	Not set
Password :	Not set	Not set
Server :	Not set	Not set
MMSC :	http://aliasredirect.net/proxy/mb/mmsc	Not set
MMSC proxy :	mmscproxy.mobility.ca	Not set
MMS port :	8799	Not set
MCC :	302	302
MNC :	220	220
Authentication type:	None	None
APN type :	default,mms,supl	dun
APN Protocol :	IPv4	IPv4
APN roaming :	IPv4	IPv4

Re: Can't access the internet using my cell phone

geopublic — Wed, 22 Jan 2020 15:53:30 GMT

@LovesToPM wrote:
@LoriM
I also have a LG G5. In my case, I did not need to reset network or phone.
You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

Name : Mobile Internet Tethered Mobile Internet
APN : sp.mb.com isp.mb.com
Proxy : Not set Not set
Port : Not set Not set
Username : Not set Not set
Password : Not set Not set
Server : Not set Not set
MMSC : http://aliasredirect.net/proxy/mb/mmsc Not set
MMSC proxy : mmscproxy.mobility.ca Not set
MMS port : 8799 Not set
MCC : 302 302
MNC : 220 220
Authentication type: None None
APN type : default,mms,supl dun
APN Protocol : IPv4 IPv4
APN roaming : IPv4 IPv4

MMSC: http://aliasredirect.net/proxy/mmsc also works.

Re: Can't access the internet using my cell phone

LoriM — Wed, 22 Jan 2020 20:40:47 GMT

Yes, I rebooted my phone and made sure wifi was enabled. Thanks for the tips!

Re: Can't access the internet using my cell phone

LoriM — Wed, 22 Jan 2020 20:41:59 GMT

Thanks for the suggestion!

Re: Can't access the internet using my cell phone

LoriM — Wed, 22 Jan 2020 20:43:21 GMT

Thanks for the suggestion. When I figure out how to reset the network I will definitely give this a try!

Re: Can't access the internet using my cell phone

geopublic — Wed, 22 Jan 2020 20:50:34 GMT

@LoriM wrote:
Thanks for the suggestion. When I figure out how to reset the network I will definitely give this a try!

@LoriM

From a Home screen, navigate: Settings > System > Reset. If there are multiple tabs to choose from in Settings, tap on the Menu icon (located in the upper-right) and tap List view. These instructions apply to Standard mode only.
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.

1.Touch Settings.
2.Scroll to and touch General.
3.Scroll to and touch Backup & reset.
4.Scroll to and touch Network settings reset.
5.Touch RESET SETTINGS.
6.Touch Reset Settings.
7.The network settings have been reset.

Re: Can't access the internet using my cell phone

LoriM — Wed, 22 Jan 2020 20:47:30 GMT

Thanks for the explanation. I'll try it.

Will I have to backup anything beforehand?

Re: Can't access the internet using my cell phone

geopublic — Wed, 22 Jan 2020 20:50:01 GMT

@LoriM wrote:
Thanks for the explanation. I'll try it.
Will I have to backup anything beforehand?

@LoriM No it is not required for a network reset. You will need to re-enter your Wi-Fi settings because they will also get reset.

Re: Can't access the internet using my cell phone

Jb456 — Wed, 22 Jan 2020 20:50:12 GMT

@LoriM wrote:
Thanks for the explanation. I'll try it.
Will I have to backup anything beforehand?

No need to backup if you're just doing a network reset

Re: Can't access the internet using my cell phone

LoriM — Wed, 22 Jan 2020 20:52:04 GMT

By Wifi settings, do you mean the APN info?

Thank you so much!

Re: Can't access the internet using my cell phone

Jb456 — Wed, 22 Jan 2020 20:56:16 GMT

@LoriM wrote:
By Wifi settings, do you mean the APN info?
Thank you so much!

No wifi..is your home internet.you connect to wifi and enter the wifi password that is set on your router....or for instance if you're at McDonald's and connect to there public wifi..

APN settings are the settings for mobile data..that you pay for each 30 days.....a network reset may reset all of that for you....but by doing a network reset it will erase any wifi passwords that you have connected to in that past

Re: Can't access the internet using my cell phone

LoriM — Wed, 22 Jan 2020 20:57:51 GMT

That makes sense! Thanks for patiently explaining that to me. (Sometimes I feel like such a Luddite!

Re: Can't access the internet using my cell phone

LoriM — Thu, 23 Jan 2020 01:47:54 GMT

Thank you SO much! I also first did a network reset but then followed these 2 APN settings specs and it seems to have worked like a charm. Hardly can believe it after agonizing over this problem for 5 days ! (I know. First World problem, right?) Thanks again. You've made yourself a nice little bit of good karma!

Re: Can't access the internet using my cell phone

Jb456 — Thu, 23 Jan 2020 01:51:11 GMT

@LoriM

Well officially welcome to Public Mobile 🙂.

Any other issues you have feel free to start a new thread. Always wonderful community members willing to assist. Join in on the fun and in future you may earn community rewards for assisting as well.

Re: Can't access the internet using my cell phone

LoriM — Thu, 23 Jan 2020 01:56:15 GMT

Thanks for the warm welcome! I was starting to wonder if I'd made a mistake switching to PM. But this online community (yourself and the many others who made helpful suggestions) impresses me. I look forward to being a member for years to come! 👍