topic Re: Data not working on LG G4 in Get Support

Data not working on LG G4

mpmacdonald — Wed, 05 Jan 2022 14:08:06 GMT

I've heard this can be a problem with this phone, but I was able to fiddle around with APN settings on Virgin until it suddenly started working. But none of the settings I've tried from the forums have worked yet on Public Mobile.

I've heard mods can send different configurations. Is there anything to try before I attempt the dreaded factory reset? (Side note: I did the network settings reset which, bizarrely, doesn't seem to do anything or even wipe out my wifi & APN settings.)

Re: Data not working on LG G4

Jb456 — Wed, 22 Jan 2020 11:55:22 GMT

APN settings should be as followed

If it does not work. You would have to do a factory reset.

Re: Data not working on LG G4

mimmo — Wed, 22 Jan 2020 12:40:33 GMT

@mpmacdonald the lg4 is known for needing a factory reset. it is something to do with the hardware setup. i would try a couple netwrk resets in a row. you could also try clearing the cache (the g4 might have this option), not sure it will do anything though. if all the above fails then a factory reset is needed.

Re: Data not working on LG G4

geopublic — Wed, 22 Jan 2020 12:57:02 GMT

@mpmacdonald wrote:
I've heard this can be a problem with this phone, but I was able to fiddle around with APN settings on Virgin until it suddenly started working. But none of the settings I've tried from the forums have worked yet on Public Mobile.

I've heard mods can send different configurations. Is there anything to try before I attempt the dreaded factory reset? (Side note: I did the network settings reset which, bizarrely, doesn't seem to do anything or even wipe out my wifi & APN settings.)

@mpmacdonald Try leaving MVNO values blank. Also, try the network reset again. Restart your phone after each change.

Re: Data not working on LG G4

will13am — Wed, 22 Jan 2020 13:03:36 GMT

Network reset is the solution for LG phones. No need to do a full factory reset. Depending on the source of the phone, manual APN entry might be required. The phone will display Telus as the carrier.

Re: Data not working on LG G4

darlicious — Wed, 22 Jan 2020 13:55:20 GMT

https://productioncommunity.publicmobile.ca/t5/Getting-Started/LG-G4-Data-is-not-working-Resolved-thank-you/m-p/455161/highlight/true#M90948

Read this post first by @pm-smayer97 it might help.

Edit: Back to crappy links...4th post in....read.

Further edit by will13am. Three dots, select permalink, copy link, paste link, easy peasy.

Re: Data not working on LG G4

will13am — Wed, 22 Jan 2020 13:59:07 GMT

@darlicious wrote:
https://productioncommunity.publicmobile.ca/t5/Getting-Started/LG-G4-Data-is-not-working-Resolved-thank-you/m-p/455161/highlight/true#M90948

Read this post first by @pm-smayer97 it might help.

Edit: Back to crappy links...4th post in....read.

Further edit by will13am. Three dots, select permalink, copy link, paste link, easy peasy.

Sorry for making a mess of your post. It looks like permalink is broken.

Re: Data not working on LG G4

mpmacdonald — Wed, 22 Jan 2020 15:05:49 GMT

@will13am wrote:
@darlicious wrote:
https://productioncommunity.publicmobile.ca/t5/Getting-Started/LG-G4-Data-is-not-working-Resolved-thank-you/m-p/455161/highlight/true#M90948

I've used these settings, but in the poster says they had a mod text them a configuration file, and that the configuration file worked even when manual entry of the settings did not...

Re: Data not working on LG G4

mpmacdonald — Wed, 22 Jan 2020 15:07:37 GMT

@will13am wrote:
Network reset is the solution for LG phones. No need to do a full factory reset. Depending on the source of the phone, manual APN entry might be required. The phone will display Telus as the carrier.

I have been doing network resets, followed by reboots. I have the APN as specified by Public Mobile, but I've tried slightly tweaking the APN type as in some of the other posts (and rebooting after each). The weird thing is that network reset doesn't seem to actually do anything. I get a warning and a confirmation ("Network settings have been reset") but I still have the same APN settings, stored WiFi networks, etc., which makes we wonder if it's really doing anything.

Re: Data not working on LG G4

darlicious — Wed, 22 Jan 2020 16:09:25 GMT

@mpmacdonald Maybe @pm-smayer97 can shed some light n the configuration file if it's worth seeing if you can still get it from the moderators if you really don't want to do a factory reset.

Re: Data not working on LG G4

LovesToPM — Wed, 22 Jan 2020 16:36:15 GMT

@mpmacdonald

I also have a LG G5 and G3. In my case, I did not need to reset network or phone.

If you already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

Make sure the settings are correct as follows:

Name :	Mobile Internet	Tethered Mobile Internet
APN :	sp.mb.com	isp.mb.com
Proxy :	Not set	Not set
Port :	Not set	Not set
Username :	Not set	Not set
Password :	Not set	Not set
Server :	Not set	Not set
MMSC :	http://aliasredirect.net/proxy/mb/mmsc	Not set
MMSC proxy :	mmscproxy.mobility.ca	Not set
MMS port :	8799	Not set
MCC :	302	302
MNC :	220	220
Authentication type:	None	None
APN type :	default,mms,supl	dun
APN Protocol :	IPv4	IPv4
APN roaming :	IPv4	IPv4

Note that any other APN entries should be deleted.

Re: Data not working on LG G4

mpmacdonald — Wed, 22 Jan 2020 23:38:33 GMT

Didn't get anywhere with APN changes (unlike with my last provider). Did the factory reset and it worked immediately. Still fixing settings that LG Backup didn't preserve, but at least it's working.

For anyone else who might come across this thread, I've been in this situation twice and fixed it once with mysterious APN edits and this time needed the factory reset.

Re: Data not working on LG G4

CannonFodder — Wed, 22 Jan 2020 23:51:00 GMT

@LovesToPM wrote:
@mpmacdonald
I also have a LG G5 and G3. In my case, I did not need to reset network or phone.

SURE, rub it in, that you skipped over the problematic G4!!! 😉 😆

Re: Data not working on LG G4

mpmacdonald — Thu, 23 Jan 2020 00:15:28 GMT

@CannonFodder wrote:
@LovesToPM wrote:
@mpmacdonald
I also have a LG G5 and G3. In my case, I did not need to reset network or phone.

I was able to get it working on Virgin before with no reset (after bringing it from another provider), although some people with the same phone couldn't. It may depend on how the phone was initially configured by the carrier. Bottom line is a factory reset may be required.

Re: Data not working on LG G4

pm-smayer97 — Thu, 23 Jan 2020 03:17:53 GMT

@darlicious wrote:
https://productioncommunity.publicmobile.ca/t5/Getting-Started/LG-G4-Data-is-not-working-Resolved-thank-you/m-p/455161/highlight/true#M90948

Read this post first by @pm-smayer97 it might help.

Edit: Back to crappy links...4th post in....read.

Further edit by will13am. Three dots, select permalink, copy link, paste link, easy peasy.

Yes, the link to go directly to my post is:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/LG-G4-Data-is-not-working-Resolved-thank-you/m-p/455161/highlight/true#M90948 (not broken)

@darliciousjust follow the instructions by @will13am to create a link directly to a specific post.

@will13amthx for the instructions...I was just about to do the same. 😉

Re: Data not working on LG G4

pm-smayer97 — Thu, 23 Jan 2020 03:23:00 GMT

@darlicious wrote:
@mpmacdonald Maybe @pm-smayer97 can shed some light n the configuration file if it's worth seeing if you can still get it from the moderators if you really don't want to do a factory reset.

The only thing I can say is that manually entering the configuration did NOT work for me (tried and very carefully verified MULTIPLE times) but getting the file installed via a text attacment from a PM Mod DID.

I double and triple checked and the content are identical... maybe there is something about the process of having that file "installed", rather than the settings being manually entered, that clears up "gremlins" caused by the way the LG G4 works (it clearly has a bug in it), the same "gremlins" that would likely also get cleared up with a phone reset, which is more drastic.

Re: Data not working on LG G4

will13am — Thu, 23 Jan 2020 04:10:57 GMT

@pm-smayer97 wrote:
@darlicious wrote:
@mpmacdonald Maybe @pm-smayer97 can shed some light n the configuration file if it's worth seeing if you can still get it from the moderators if you really don't want to do a factory reset.
The only thing I can say is that manually entering the configuration did NOT work for me (tried and very carefully verified MULTIPLE times) but getting the file installed via a text attacment from a PM Mod DID.

I double and triple checked and the content are identical... maybe there is something about the process of having that file "installed", rather than the settings being manually entered, that clears up "gremlins" caused by the way the LG G4 works (it clearly has a bug in it), the same "gremlins" that would likely also get cleared up with a phone reset, which is more drastic.

Sorry to say, about the only use good of a LG G4 is as a hand warmer. Even the G8 is old.

Re: Data not working on LG G4

darlicious — Thu, 23 Jan 2020 04:43:00 GMT

@will13am Thx for the instructions...thought I did that but who knows.... between my S2 desperately needing a new battery....so it keeps turning off along with my VPN....and my brain trying to link it all together sometimes i have good days and bad days just like pm sometimes....

Re: Data not working on LG G4

CannonFodder — Thu, 23 Jan 2020 06:52:44 GMT

@darlicious wrote:
.... between my S2 desperately needing a new battery....so it keeps turning off along with my VPN...

Just a heads up, in case you need a fix for that particular problem: https://qualitycellularparts.com/ This guy is located in Wainwright, AB, and stands behind his products. 👍

Re: Data not working on LG G4

darlicious — Thu, 23 Jan 2020 09:04:24 GMT

@CannonFodder wrote:
@darlicious wrote:
.... between my S2 desperately needing a new battery....so it keeps turning off along with my VPN...
Just a heads up, in case you need a fix for that particular problem: https://qualitycellularparts.com/ This guy is located in Wainwright, AB, and stands behind his products. 👍

@CannonFodderThanks for the info...doesnt have my battery in stock. Getting an original replacement battery is a little harder than I expected. I need a SM T-710 5.0 v 4000 mah.