topic Re: Trying to set up a new account in Get Support

Trying to set up a new account

otoolerj — Wed, 05 Jan 2022 14:07:52 GMT

Well, not a good start joining the community.

I purchased 3 sim cards for me and my two children. I was tryign to just connect myself. Went through the process and the action either timed out (404) or said there was a little problem.

Now when I go to start over it says my sim card number is invalid and it no longer will accept my phone number as a valid number to transfer (even though it has done it before).

Now what? I guess this becomes the problem of not having anyone to contact because who can reset this for me?

Thanks.

Re: Trying to set up a new account

NDesai — Wed, 22 Jan 2020 01:17:28 GMT

@otoolerj First, make sure you did not get charged if you got to the payment step. If not, try again later as you have to wait for that session to die in an hour or so.

Always use private/incognito browsing mode so chances of errors is less.

Re: Trying to set up a new account

kselmak — Wed, 22 Jan 2020 01:28:49 GMT

Yes try using your sim before proceeding.

If that's not working give it an hour, then try in incognito mode with clean cache

Don't forget to use referral code to get $10 credit

After you setup the first one, log into your selfserve to get your own referral code so you can use it for your children's accounts. You will be getting $1 off monthly for it. It will be in the top right area.

Welcome to public mobile

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:33:12 GMT

well they helped me?

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:34:14 GMT

nothing wrong in asking

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:38:04 GMT

They have a great team

Re: Trying to set up a new account

LovesToPM — Wed, 22 Jan 2020 01:38:22 GMT

@Clive2 wrote:
well they helped me?

Clive, that is the number for the Telus porting centre.

They might have helped your porting situation, but they will not be able to help OP.

The Telus porting centre does not have access to any PM accounts.

OP is trying to activate new accounts. OP can initiate the port requests online.

Re: Trying to set up a new account

NDesai — Wed, 22 Jan 2020 01:39:52 GMT

@Clive2 wrote:
well they helped me?

They are not supposed to...

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:43:08 GMT

Actually what you said was so negative to a new PM and your a O

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:44:58 GMT

They do help

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:46:04 GMT

just have to ask the right questions

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:50:27 GMT

Telus runs the show, not this forum

Re: Trying to set up a new account

kselmak — Wed, 22 Jan 2020 01:50:41 GMT

@Clive2 they can only help if you already initiated port, they can't access your account they can't open the account for you.

It's possible to go to a store to have a staff member help you open it if you buy the sim there.

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 01:57:06 GMT

Not saying they can solve everything, but you can speak with hands on operators, vs chat, and converse to a situation that suits you, maybe they can point you to a position to resolve your situation.

Re: Trying to set up a new account

kselmak — Wed, 22 Jan 2020 01:57:37 GMT

@Clive2 wrote:
Actually what you said was so negative to a new PM and your a O

Actually I don't think it's negative at all

They simply will not help with opening an account, giving an op such a suggestion would lead to more frustration after they are told it can't be done just minutes after being told that it can and also loss of time.

Re: Trying to set up a new account

kselmak — Wed, 22 Jan 2020 03:09:41 GMT

I do suggest calling Telus port when it's obvious the port is stuck.

It's actually more likely that Koodo could help as they have access to the same system.

But again port department has very specific mandate and don't even access your account. If you ever come as telus customer with more than one issue including port they will simply deal with the port part then transfer you to another Telus department to deal with account issue

Re: Trying to set up a new account

Clive2 — Wed, 22 Jan 2020 02:03:24 GMT

Whatever personally I would call explain my position see what they had to say, to tell new members don't call they cant help you is so negative, let the new members call and access the response

Re: Trying to set up a new account

wetcoaster — Thu, 23 Jan 2020 03:34:57 GMT

@Clive2 wrote:
Whatever personally I would call explain my position see what they had to say, to tell new members don't call they cant help you is so negative, let the new members call and access the response

No, it's the reality of Public Mobile's business model. If you are stuck at the activation stage like the OP the Public Mobile moderators are the only people that can help. The advice to call that number for this problem is misleading and a waste of time for everyone involved.

Public Mobile is an online-only provider and does NOT offer phone support, period. If you are looking for customer service over the phone you are at the wrong place. The fact that the people at that number might be able to help with a very, very specific problem (a stuck port, nothing more, nothing less for PM customers) does not change the fact.

Re: Trying to set up a new account

kselmak — Wed, 22 Jan 2020 03:14:54 GMT

@Clive2 wrote:
Whatever personally I would call explain my position see what they had to say, to tell new members don't call they cant help you is so negative, let the new members call and access the response

It is negative and misleading to point them in a wrong direction. I may as well tell them to get out on the street and ask random people for help.

Again, that line is for port issues only.

Re: Trying to set up a new account

CannonFodder — Wed, 22 Jan 2020 03:53:26 GMT

@LovesToPM wrote:

Meanwhile you should clear your browser cache and open a new tab using private/incognito mode.

I see what you did there! 😉 👍