topic Re: entered wrong email during set up in Get Support

entered wrong email during set up

Kimbolina — Wed, 05 Jan 2022 14:07:37 GMT

I just got myself set up. (easy).. then set up my husband, but entered the wrong email. Yikes.. now what? I cannot do anything! How can we access his account to change it. I (mistakenly) asked for a new password - which of course went to an email that doesnt exist!

Re: entered wrong email during set up

LovesToPM — Tue, 21 Jan 2020 20:07:05 GMT

@Kimbolina wrote:
I just got myself set up. (easy).. then set up my husband, but entered the wrong email. Yikes.. now what? I cannot do anything! How can we access his account to change it. I (mistakenly) asked for a new password - which of course went to an email that doesnt exist!

You'll have to contact Moderators for help. Only Moderators can change the email associated with your account.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Welcome to Public Mobile!

Re: entered wrong email during set up

dabr — Tue, 21 Jan 2020 20:07:39 GMT

@Kimbolina wrote:
I just got myself set up. (easy).. then set up my husband, but entered the wrong email. Yikes.. now what? I cannot do anything! How can we access his account to change it. I (mistakenly) asked for a new password - which of course went to an email that doesnt exist!

You'll need to submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type your issue, select 'contact us/moderators', then 'submit ticket' when those options appear and follow the rest of the prompts to finish.

Keep checking your email/notice feed for a response back, including your junk folder.

Re: entered wrong email during set up

Staliger — Tue, 21 Jan 2020 20:12:22 GMT

@Kimbolina wrote:
I just got myself set up. (easy).. then set up my husband, but entered the wrong email. Yikes.. now what? I cannot do anything! How can we access his account to change it. I (mistakenly) asked for a new password - which of course went to an email that doesnt exist!

@Kimbolina

Send a message to the moderators though this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it. OR click the "?" in lower right side of the page, type "contact moderator", and follow directions to create a ticket for your issue.

Re: entered wrong email during set up

Kimbolina — Tue, 21 Jan 2020 20:12:44 GMT

thanks... I tried the moderator (or question mark at bottom) but it wont let me put the email address in - even though it keeps asking me for it.

Re: entered wrong email during set up

LovesToPM — Tue, 21 Jan 2020 20:18:23 GMT

@Kimbolina wrote:
thanks... I tried the moderator (or question mark at bottom) but it wont let me put the email address in - even though it keeps asking me for it.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: entered wrong email during set up

dabr — Tue, 21 Jan 2020 20:24:13 GMT

@Kimbolina wrote:
thanks... I tried the moderator (or question mark at bottom) but it wont let me put the email address in - even though it keeps asking me for it.

@Kimbolina Use the link provided for the other option to contact moderators. Whilst that may mean the response time to hear back could be a little longer than messaging via the chatbot, I've found that moderators usually have been responding within 2 hours or less. Of course, if they are dealing with a higher load of issues than normal, then you may have to wait a bit longer.