topic Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/491808#M316453 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;wrote:<BR /><BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/96576">@darlicious</a>&nbsp;wrote:<BR /><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; Public Mobiles business model of online help only has exacerbated your situation because of the limitations of communication mainly the community forum and private messaging. Reaching out to <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/106480">@Tiana_V</a>&nbsp; (whom replaced <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/45794">@Alan_K</a> last fall) and subsequently&nbsp; <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/45794">@Alan_K</a>&nbsp; (please note the spelling w/ a"K" not a "T") thru private messaging will help in trying to come to a resolution. I have been in communication with both in the past and they have been very helpful and concerned with any issues at hand. Communication has been timely and effective but not everything has been resolved but has been escalated or investigated and ongoing.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; I think that the lack of communication back in November&nbsp; is partially due to your misunderstandings of pm's system of private messaging and reliance on the community to help sort out issues first. Im not sure if public mobile recieved many of your communications since they do not generally respond to or send emails only private messages. I do see you reached out to the community&nbsp; without much response or success in November. I was surprised I myself had not seen your plea back then. Unfortunately that day is the one day of the week I normally work at two jobs and I'm generally MIA from this forum for 24 hours. You tried your best but it was lacking the correct method of communication for the most part and you seemed to have fallen thru the cracks of the community.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; It does not help that it appeared everything had sorted itself out when pm took your payment on the 14th of November. I'm sure at the time you breathed a sigh of relief and went about your business. Only to have for whatever reason (glitch, human error, accounting etc...) your account suddenly closed and phone number released back to the recycled number pool. Due to its desirable area code it may have been released at 60 rather than 90 days and quickly snatched up.. By circumstance you did not notice the loss of your service/phone number and without a complaint or a request for service pm has not been able to rectify the error at the time.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Here you are today....more than two months since your account was closed trying to desperately resurrect your account and phone number once you have finally figured out the best means of communication with pm and the moderators. As much as you are absolutely&nbsp; right in&nbsp; wanting to recieve the services and your phone number you have to accept that you are not going to get what you really want....your phone number back. Aside from the fact it's been reassigned and if pm or even telus reached out to the customer and offered inducements to relinquish it I dongt think thats ever going to happen. He sounds like an uncaring axxhole who would keep it to just torment you because he can.....you can always reach out and ask what his price would be but I think it would be unpayable. (Insert Dr. Evil clip here.)</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; This is the best advice I can give so you can deal with your complaint and come to a resolution. Activate a new account with public mobile (yes I see the irony) on the current promotion. I recommend either the $40 ($28 on promo) or the $15 ($8 on promo) w/the $5/500 min add on. Now you will have the ability to fully communicate with everyone that you need to.....family, friends, the CCTS, the BBB, your employer, doctors etc...I will say this again. Accept this you will likely never get your phone number back. This is just a fact. Mistakes happen in life that cannot be corrected.&nbsp; You have to get over it. In the whole scheme of things its not the end of the world. You're still alive, you have a job, a place to live, people who love you,&nbsp; people to support you and willing help. There are many situations you could be in that are much worse.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; Take some time to decide what you want (realistically) public mobile to do to compensate you to resolve your complaint. Do a little research on what and how they have resolved BBB complaints and how the CCTS resolves consumer complaints. Then decide and approach public mobile and their escalations department with your proposal. They are very willing to compensate and resolve an issue with credits or refunds and sincere apologies. I'm sure if possible they would at least try to reach out and retrieve your phone number but that person is not the type to be understanding so that is a nonstarter in my opinion. If you can simply resolve your complaint with public mobile rather than escalate all the way to the CCTS it will be a lot less stressful and time consuming. In the end you will only settle the complaint in the same manner with similar compensation.&nbsp;</P><P>&nbsp;</P><P>&nbsp;&nbsp; I'm happy to provide more support and/or advice as you continue to pursue your complaint publicly on the community or privately if you prefer. I wish you luck and a good result but caution you to remain realistic and accept the things you cannot change. I and the community are here to help you.&nbsp;&nbsp; darlicious</P><HR /><BR />Thank you all for your help and support.&nbsp; I will update at some point.<P class="1580166631046">Could you kindly tell me how to find my account number since I can no longer log in since pm gave my number away. CCTS has accepted my complaint and have said it would be helpful for them to have that. Again thank you all.&nbsp;&nbsp;</P><BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/96576">@darlicious</a>&nbsp;wrote:<BR /><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; Public Mobiles business model of online help only has exacerbated your situation because of the limitations of communication mainly the community forum and private messaging. Reaching out to <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/106480">@Tiana_V</a>&nbsp; (whom replaced <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/45794">@Alan_K</a> last fall) and subsequently&nbsp; <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/45794">@Alan_K</a>&nbsp; (please note the spelling w/ a"K" not a "T") thru private messaging will help in trying to come to a resolution. I have been in communication with both in the past and they have been very helpful and concerned with any issues at hand. Communication has been timely and effective but not everything has been resolved but has been escalated or investigated and ongoing.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; I think that the lack of communication back in November&nbsp; is partially due to your misunderstandings of pm's system of private messaging and reliance on the community to help sort out issues first. Im not sure if public mobile recieved many of your communications since they do not generally respond to or send emails only private messages. I do see you reached out to the community&nbsp; without much response or success in November. I was surprised I myself had not seen your plea back then. Unfortunately that day is the one day of the week I normally work at two jobs and I'm generally MIA from this forum for 24 hours. You tried your best but it was lacking the correct method of communication for the most part and you seemed to have fallen thru the cracks of the community.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; It does not help that it appeared everything had sorted itself out when pm took your payment on the 14th of November. I'm sure at the time you breathed a sigh of relief and went about your business. Only to have for whatever reason (glitch, human error, accounting etc...) your account suddenly closed and phone number released back to the recycled number pool. Due to its desirable area code it may have been released at 60 rather than 90 days and quickly snatched up.. By circumstance you did not notice the loss of your service/phone number and without a complaint or a request for service pm has not been able to rectify the error at the time.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Here you are today....more than two months since your account was closed trying to desperately resurrect your account and phone number once you have finally figured out the best means of communication with pm and the moderators. As much as you are absolutely&nbsp; right in&nbsp; wanting to recieve the services and your phone number you have to accept that you are not going to get what you really want....your phone number back. Aside from the fact it's been reassigned and if pm or even telus reached out to the customer and offered inducements to relinquish it I dongt think thats ever going to happen. He sounds like an uncaring axxhole who would keep it to just torment you because he can.....you can always reach out and ask what his price would be but I think it would be unpayable. (Insert Dr. Evil clip here.)</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; This is the best advice I can give so you can deal with your complaint and come to a resolution. Activate a new account with public mobile (yes I see the irony) on the current promotion. I recommend either the $40 ($28 on promo) or the $15 ($8 on promo) w/the $5/500 min add on. Now you will have the ability to fully communicate with everyone that you need to.....family, friends, the CCTS, the BBB, your employer, doctors etc...I will say this again. Accept this you will likely never get your phone number back. This is just a fact. Mistakes happen in life that cannot be corrected.&nbsp; You have to get over it. In the whole scheme of things its not the end of the world. You're still alive, you have a job, a place to live, people who love you,&nbsp; people to support you and willing help. There are many situations you could be in that are much worse.</P><P>&nbsp;</P><P>&nbsp;&nbsp;&nbsp;&nbsp; Take some time to decide what you want (realistically) public mobile to do to compensate you to resolve your complaint. Do a little research on what and how they have resolved BBB complaints and how the CCTS resolves consumer complaints. Then decide and approach public mobile and their escalations department with your proposal. They are very willing to compensate and resolve an issue with credits or refunds and sincere apologies. I'm sure if possible they would at least try to reach out and retrieve your phone number but that person is not the type to be understanding so that is a nonstarter in my opinion. If you can simply resolve your complaint with public mobile rather than escalate all the way to the CCTS it will be a lot less stressful and time consuming. In the end you will only settle the complaint in the same manner with similar compensation.&nbsp;</P><P>&nbsp;</P><P>&nbsp;&nbsp; I'm happy to provide more support and/or advice as you continue to pursue your complaint publicly on the community or privately if you prefer. I wish you luck and a good result but caution you to remain realistic and accept the things you cannot change. I and the community are here to help you.&nbsp;&nbsp; darlicious</P><HR /></BLOCKQUOTE><P class="1580166631046">Thank you all for your kind help and support.&nbsp;&nbsp;</P><P class="1580166631046">Could you kindly tell me how to find my account number.&nbsp; I can no longer log in since pm gave my number away. CCTS has accepted my complaint and have said it would be helpful for them to have that.&nbsp;&nbsp;</P></BLOCKQUOTE><HR /></BLOCKQUOTE><P>&nbsp;</P> Mon, 27 Jan 2020 23:23:18 GMT Kathieknox 2020-01-27T23:23:18Z Unable to log on to user account. Was out of country so plan on maintenance Won’t let me access https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488437#M316395 <P>Hello&nbsp;</P><P>I was out of country so put my plan on one of the cheaper options and supposed to be good until February 5. Back now and reinsert f sim and have no service.&nbsp;</P><P>Cannot log into account. So went for password reset but that doesn’t work either. Won’t let me go beyond entering and re-entering password. Gives odd message of run on words&nbsp;</P> Wed, 05 Jan 2022 14:07:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488437#M316395 Kathieknox 2022-01-05T14:07:33Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488438#M316396 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;wrote:<BR /><P>Hello&nbsp;</P><P>I was out of country so put my plan on one of the cheaper options and supposed to be good until February 5. Back now and reinsert f sim and have no service.&nbsp;</P><P>Cannot log into account. So went for password reset but that doesn’t work either. Won’t let me go beyond entering and re-entering password. Gives odd message of run on words&nbsp;</P><HR /></BLOCKQUOTE><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;</P><P>Send a message to the moderators though this link:&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>Explain the situation, and they can look into it. OR click the "?" in lower right side of the page, type "contact moderator", and follow directions to create a ticket for your issue.</P> Tue, 21 Jan 2020 18:55:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488438#M316396 Staliger 2020-01-21T18:55:12Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488439#M316397 <P>Try using a different browser and incognito mode.&nbsp; Clear your cache and cookies then reboot.&nbsp; If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.</P> Tue, 21 Jan 2020 18:56:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488439#M316397 Triguy 2020-01-21T18:56:16Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488440#M316398 <P>Ok thanks will do. That could take a number of days though and I will be paying for service but will have zero service on my phone. Any way to fast track a solution?</P><P>&nbsp;</P> Tue, 21 Jan 2020 18:57:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488440#M316398 Kathieknox 2020-01-21T18:57:50Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488441#M316399 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;wrote:<BR /><P>Hello&nbsp;</P><P>I was out of country so put my plan on one of the cheaper options and supposed to be good until February 5. Back now and reinsert f sim and have no service.&nbsp;</P><P>Cannot log into account. So went for password reset but that doesn’t work either. Won’t let me go beyond entering and re-entering password. Gives odd message of run on words&nbsp;</P><HR /></BLOCKQUOTE><P>How long were you gone for?</P><P>Have you checked your credit card statements?</P><P>If your account was suspended for more than 90 days, your account might be closed now.</P><P>&nbsp;</P><P>If it was less than 90 days, try clearing your browser cache and open a new tab using incognito mode to retry your account login. Also try the <A href="https://selfserve.publicmobile.ca/forgot-password/" target="_blank" rel="noopener">reset password</A> if needed.</P> Tue, 21 Jan 2020 19:02:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488441#M316399 LovesToPM 2020-01-21T19:02:33Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488442#M316400 <P>Typically a moderator would contact you within 48 hours but PM has more moderators so it could sooner for a response.</P> Tue, 21 Jan 2020 19:03:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488442#M316400 Triguy 2020-01-21T19:03:24Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488443#M316401 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;wrote:<BR /><P>Ok thanks will do. That could take a number of days though and I will be paying for service but will have zero service on my phone. Any way to fast track a solution?</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Moderator reponse times have improved recently. You may get the issue resolved today.</P> Tue, 21 Jan 2020 19:03:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488443#M316401 LovesToPM 2020-01-21T19:03:34Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488444#M316402 <P>Thanks but a few questions for you please.&nbsp;</P><P>How do you put in incognito mode?</P> Tue, 21 Jan 2020 19:03:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488444#M316402 Kathieknox 2020-01-21T19:03:46Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488445#M316403 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;wrote:<BR /><P>Thanks but a few questions for you please.&nbsp;</P><P>How do you put in incognito mode?</P><HR /></BLOCKQUOTE><P><SPAN class="ILfuVd"><SPAN class="e24Kjd">To <STRONG>open</STRONG> an <STRONG>incognito window</STRONG>, <STRONG>start</STRONG>&nbsp;your browser and click the menu in the top right corner of the <STRONG>window</STRONG>. Click New <STRONG>Incognito Window</STRONG> and <STRONG>start browsing</STRONG>.</SPAN></SPAN></P><P>&nbsp;</P><P><SPAN class="ILfuVd"><SPAN class="e24Kjd">As per PM website:&nbsp;<SPAN>This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.</SPAN></SPAN></SPAN></P> Tue, 21 Jan 2020 19:07:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488445#M316403 LovesToPM 2020-01-21T19:07:37Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488446#M316404 <P>Thanks. I have tried the password reset several times. But I get an odd message that is like a run on sentenace in a red rectangular box.&nbsp;</P><P>I paid to keep my account active and credit card charge went through</P> Tue, 21 Jan 2020 19:06:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488446#M316404 Kathieknox 2020-01-21T19:06:42Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488447#M316405 <P>Thank very much that is good news&nbsp;</P> Tue, 21 Jan 2020 19:07:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488447#M316405 Kathieknox 2020-01-21T19:07:34Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488448#M316406 <P><SPAN class="mntl-sc-block-heading__text">How to Activate Incognito Mode in Chrome</SPAN></P><DIV class="comp mntl-sc-block mntl-sc-block-html"><P>Select the Chrome main menu button, represented by three vertically placed dots and located in the upper-right corner of the<SPAN>&nbsp;</SPAN><A href="https://www.lifewire.com/what-is-a-browser-446234" target="_blank" rel="noopener">browser</A><SPAN>&nbsp;</SPAN>window. When the drop-down menu appears, choose<SPAN>&nbsp;</SPAN><STRONG>New Incognito Window</STRONG>.</P></DIV><DIV class="comp mntl-sc-block mntl-sc-block-adslot mntl-block">&nbsp;</DIV><DIV class="figure-media"><DIV class="img-placeholder"><IMG src="https://www.lifewire.com/thmb/8NOpqSy9VC3Tp07nOZLOLTyjUTk=/2880x1800/filters:no_upscale():max_bytes(150000):strip_icc():format(webp)/002_4103635-5b8707e8c9e77c002525cf77.jpg" border="0" alt="Incognito Chrome browser window focusing on New Incognito Window" /></DIV></DIV><DIV class="comp mntl-sc-block mntl-sc-block-html"><P>To launch incognito mode using a keyboard shortcut, press<SPAN>&nbsp;</SPAN><STRONG>Ctrl+Shift+N</STRONG><SPAN>&nbsp;</SPAN>on Chrome OS, Linux, and Windows, or press<SPAN>&nbsp;</SPAN><STRONG>Cmd+Shift+N</STRONG><SPAN>&nbsp;</SPAN>on Mac OS X or macOS. You can also open a new incognito window with the<SPAN>&nbsp;</SPAN><STRONG>File<SPAN>&nbsp;</SPAN></STRONG>menu on a Macintosh.</P></DIV> Tue, 21 Jan 2020 19:08:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488448#M316406 Triguy 2020-01-21T19:08:07Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488449#M316407 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;</P><P>Try closing your browser completely and restart.</P><P>&nbsp;</P><P>Or use another device / try with another browser?</P> Tue, 21 Jan 2020 19:10:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488449#M316407 LovesToPM 2020-01-21T19:10:00Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488450#M316408 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp;wrote:<BR /><P>Ok thanks will do. That could take a number of days though and I will be paying for service but will have zero service on my phone. Any way to fast track a solution?</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>My most recent interaction a day ago was all of 1.5 hours.&nbsp; So there is not much of a backlog unless the ongoing promo is causing lots of activation problems.&nbsp;</P> Tue, 21 Jan 2020 19:11:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488450#M316408 will13am 2020-01-21T19:11:13Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488451#M316409 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp; ncognito clearing cache i believe will not do anything.&nbsp;&nbsp;</P><P>&nbsp;</P><P>what exatly is the run on sentence?</P><P>&nbsp;</P><P>are you able to get to the second part of the&nbsp; password reset&nbsp; where it asks you for security questions?&nbsp; &nbsp; if yes then you accout is still in the system and can be reset.&nbsp;&nbsp;</P><P>&nbsp;</P><P>if you get a message like<STRONG>&nbsp;</STRONG><SPAN><STRONG>ForgotPassword/LoginUnsuccessfulUser_LoginDisabled</STRONG> then your account has been unpaid for more than 90 days and has been cancelled.&nbsp; &nbsp;mods might be able to lookinto it but not sure.&nbsp; &nbsp;the number might still be in the pool of unasigned numbers and you might be able to get it back.&nbsp; you would need to conatct the company that provided you originally with the number.</SPAN></P> Tue, 21 Jan 2020 19:12:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488451#M316409 mimmo 2020-01-21T19:12:24Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488454#M316410 <P>Hi. Well that is alarming!&nbsp;</P><P>Thta is the run on message I was trying to describe.&nbsp;</P><P>I have paid and kept the minimum so as to not encounter a problem, &nbsp;I was paid up unti, February 5th so something has clearly gone wrong. I will be very angry if somehow my number has been lost. That won’t be acceptable at all.&nbsp;</P><P>I must say I have never had so many problems with a cell provider before.&nbsp;</P> Tue, 21 Jan 2020 19:18:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488454#M316410 Kathieknox 2020-01-21T19:18:20Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488455#M316411 <P>Thanks. Hopefully so.&nbsp;</P> Tue, 21 Jan 2020 19:19:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488455#M316411 Kathieknox 2020-01-21T19:19:06Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488457#M316412 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/12825">@mimmo</a>&nbsp;wrote:<BR /><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60972">@Kathieknox</a>&nbsp; ncognito clearing cache i believe will not do anything.&nbsp;&nbsp;</P><P>&nbsp;</P><P>what exatly is the run on sentence?</P><P>&nbsp;</P><P>are you able to get to the second part of the&nbsp; password reset&nbsp; where it asks you for security questions?&nbsp; &nbsp; if yes then you accout is still in the system and can be reset.&nbsp;&nbsp;</P><P>&nbsp;</P><P>if you get a message like<STRONG>&nbsp;</STRONG><SPAN><STRONG>ForgotPassword/LoginUnsuccessfulUser_LoginDisabled</STRONG> then your account has been unpaid for more than 90 days and has been cancelled.&nbsp; &nbsp;mods might be able to lookinto it but not sure.&nbsp; &nbsp;the number might still be in the pool of unasigned numbers and you might be able to get it back.&nbsp; you would need to conatct the company that provided you originally with the number.</SPAN></P><HR /></BLOCKQUOTE><P>Just fyi.&nbsp; I get the same "<SPAN class="form-required">Sorry, your login attempt failed. Please try again." message regardless if I try to login using a random email or one in which the account was closed/cancelled.</SPAN></P> Tue, 21 Jan 2020 19:19:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488457#M316412 LovesToPM 2020-01-21T19:19:31Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488459#M316413 <P>Did this but it did not solve the problem&nbsp;</P><P>how would putting it in incognito mode typically help btw?</P> Tue, 21 Jan 2020 19:20:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488459#M316413 Kathieknox 2020-01-21T19:20:42Z Re: Unable to log on to user account. Was out of country so plan on maintenance Won’t let me acces https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488461#M316414 <P>Thanks. I tried with iPhone and iPad but both not solving&nbsp;</P> Tue, 21 Jan 2020 19:21:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-on-to-user-account-Was-out-of-country-so-plan-on/m-p/488461#M316414 Kathieknox 2020-01-21T19:21:51Z