topic Re: where is the moderator to send the private info to?>? in Get Support

where is the moderator to send the private info to?>?

KaiKai12 — Wed, 05 Jan 2022 14:06:34 GMT

Re: where is the moderator to send the private info to?>?

Triguy — Mon, 20 Jan 2020 18:38:47 GMT

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: where is the moderator to send the private info to?>?

PAULRANG18 — Mon, 20 Jan 2020 19:54:48 GMT

Contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time can be within a few hours or less, or within a day, from my experience.

Re: where is the moderator to send the private info to?>?

ShawnC13 — Mon, 20 Jan 2020 20:37:37 GMT

@Triguy wrote:

https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

@Triguy , Public Mobile is asking that all customers go through the steps of SIMon and not just type "I want a human" for them to gather their data to see if there is a certain issue arising more than others so they can focus resources and prioritize issues.

Re: where is the moderator to send the private info to?>?

popping — Mon, 20 Jan 2020 20:49:21 GMT

@ShawnC13 wrote:
@Triguy wrote:

https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

@Triguy , Public Mobile is asking that all customers go through the steps of SIMon and not just type "I want a human" for them to gather their data to see if there is a certain issue arising more than others so they can focus resources and prioritize issues.

Sometime, SIMon does not let you submit a ticket after asking questions related to your problem/issue. This may be a good approach after getting run around by SIMon. I agree that members should at least try to ask the question first. But your are in an endless loop, try this approach to get a ticket. If SIMon is smart enough, this approach will not exit. This is better than sending a private message to moderator team.

Re: where is the moderator to send the private info to?>?

anita1 — Tue, 21 Jan 2020 14:11:05 GMT

https://www.publicmobile.ca/en/bc/get-help

This Linc will help you get started