topic Re: Can't send SMS texts after updating to EMUI 10 (Android 10) in Get Support

Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Wed, 05 Jan 2022 14:05:42 GMT

Hey, so yesterday I updated my Huawei P30 to the new version of EMUI (based on Android 10). Since then, I can't send SMS texts but I can receive SMS, Calling and Data also works.

I tried all steps enumerated in this thread and nothing works:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Can-t-send-SMS-texts-but-can-receive-SMS-Calling-and-Data-is/td-p/96704

I removed the sim card from my phone, and put it in my family's iPhone 7 and Asus Zenfone, and in both cases I was able to send SMS texts. I tried changing the SMSC number for Public Mobile's one, which is 16475800172, but it was already set to that one. Below is a screenshot of what appears when I try sending a text.

Thank you for your responses on what I should do.

*N'hésitez pas à répondre en français svp*

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

ChuckYeah — Sun, 19 Jan 2020 20:08:22 GMT

Try checking your APN Settings.

For Android, click:
Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

These are mine:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

ChuckYeah — Sun, 19 Jan 2020 20:16:42 GMT

@santipugo Also check and see if VoLTE is enabled. If so disable it.

A google search uncovered this which may be the issue:

Scenario 3: An SMS message has been successfully sent, but the other party can't receive it.

You may be sending messages using Advanced messaging.

If your outgoing message box is blue, the message has been sent using Advanced messaging. Troubleshoot as follows:

Since the other party's phone may not support Advanced messaging, send a normal SMS message instead.

From huawei.com

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

Luddite — Sun, 19 Jan 2020 20:22:59 GMT

@ChuckYeah Unless a texting app utilizes cellular data, APN setting are completely irrelevant to SMS. In fact, cellular data can be OFF and SMS would still function.

The only idea I have is:

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

@santipugo This should force a reset of the message centre settings. It won't fix an inheremt OS problem which you may have created. Hopefully an android guru can assist.

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

Luddite — Sun, 19 Jan 2020 20:30:11 GMT

@santipugo Maybe you'd like to roll back to an earlier version that was bug free for you, and await the next version? https://huaweiadvices.com/downgrade-huawei-phone-from-android-10-emui-10-to-pie-emui-9-0-or-9-1/

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

CannonFodder — Sun, 19 Jan 2020 20:40:54 GMT

@Luddite wrote:
@santipugo Maybe you'd like to roll back to an earlier version that was bug free for you, and await the next version? https://huaweiadvices.com/downgrade-huawei-phone-from-android-10-emui-10-to-pie-emui-9-0-or-9-1/

That's exactly what I was thinking, and you just made it a bit easier for the OP! 👍

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

popping — Sun, 19 Jan 2020 20:53:31 GMT

@santipugo

You tested your SIM card with another phone and sending text is wortking. Therefore, it is not account related. SMS message is sent by piggyback on the cellular voice channel. Therefore, if voice call is working, SMS should work.

1. Are you using Google Messages app? If not, install and try it.

2. Backup all your text messages and delete all messages.

3. Clear messages app cache and forced close the messages app

4. Do a network reset to set network related parameters to default.

5. Backup your data. Do a factory reset.

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Sun, 19 Jan 2020 21:00:43 GMT

These are mine, do you see anything wrong that I should try changing?

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Sun, 19 Jan 2020 21:02:33 GMT

Do you know how to disable VoLTE on Huawei phones? I did a google search and the only thing I found is how to enable it

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Sun, 19 Jan 2020 21:03:37 GMT

I followed your steps, forced it to use Videotron or Bell, and then came back to Public Mobile and it still doesn't work

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Sun, 19 Jan 2020 21:05:16 GMT

I am using the Google messages app and it doesn't work. I tried installing Facebook messenger, and 2 other texting apps, but I still can't send anything. I forced closed and cleared app cache and still nothing...

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

darlicious — Sun, 19 Jan 2020 21:31:32 GMT

@santipugo There are some differences in your APN settings....doesnt help SMS but if your also having problems with your MMS....

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Tue, 21 Jan 2020 05:18:13 GMT

I mean, I'm having issues with both SMS and MMS😅😅

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

wetcoaster — Sun, 19 Jan 2020 21:44:30 GMT

@santipugo wrote:
I mean, I'm having issues with both SM and MMS😅😅

Uninstall / reinstall the messaging app? Switch to another messaging app?

A couple of years ago an app update made Google Messages unusable for me on the phone I had then. I switched to Textra (make sure that you are ok with their privacy policy) for a while. And when I tried Google Messages again later the bug had been fixed in an update and it worked flawlessly again.

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

popping — Sun, 19 Jan 2020 21:45:56 GMT

@santipugo wrote:
I am using the Google messages app and it doesn't work. I tried installing Facebook messenger, and 2 other texting apps, but I still can't send anything. I forced closed and cleared app cache and still nothing...

Time to try network reset.

If still not working, backup data and factory reset.

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

wetcoaster — Sun, 19 Jan 2020 21:50:01 GMT

@santipugo wrote:
I am using the Google messages app and it doesn't work. I tried installing Facebook messenger, and 2 other texting apps, but I still can't send anything. I forced closed and cleared app cache and still nothing...

Facebook messenger is an app that works over data, not on SMS protocol. So all I'm reading here is that you have more than a SMS problem, something with your data is also wonky.

Have you tried a network reset?

Check the APN setting as provided by @darlicious.

Edit: ninja'd by @popping!

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

darlicious — Sun, 19 Jan 2020 21:54:27 GMT

@santipugo If you have done the following:

Clear your app cache.
Clear your app data.
Updated your app.
Reset network settings.

The next step is to clear your cache partition

With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
Let go of the buttons when the Honor logo appears.
Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
Press the Volume Down button to scroll to and highlight Wipe cache partition option.
Then press the Power button to confirm selection.
Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

If this does not work you will have to back up your data and do a factory reset.

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

santipugo — Tue, 21 Jan 2020 05:19:30 GMT

Thank you for the detailed reply. I followed each step carefully, but it didn't seem to work... I think I might have to factory reset and hopefully it'll work

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

darlicious — Tue, 21 Jan 2020 09:43:45 GMT

@santipugo I was hoping this would work for you. I think youre going to be forced into the factory reset as your only choice. While a pain to do its regular part of the life of an LG device owner. Report back your results and accept a solution so the next person who does the update and encounters the same issue will know the fix.

Re: Can't send SMS texts after updating to EMUI 10 (Android 10)

computergeek541 — Tue, 21 Jan 2020 08:26:47 GMT

@santipugo I've noticed that when you performed your test, you were trying to send a text message to your mom. When testing SMS functionality, one useful technique is often to send a message to yourself (to the same phone number). When you do this, this eliminates any potential issues with other carriers or the other person's phone (I'm aware that the message isn't leaving your phone, but the concept is still sound).

I remember a while back, siwtching carriers would cause some Android phone user to be unable to send outgoing text messages within an existing text messaging coversation. If that happened, the only way to fix this that I know of was to delete the conversation with that person and to start a new one. I know that you haven't recently switched to Public Mobile, phone software can act strangely some of the time, so I think this might be worth considering. If you go this route, ensure that there is no information in that text messaging conversation that you need to keep.