topic Can't make outgoing calls in Get Support

Can't make outgoing calls

Jamiebouchie — Wed, 05 Jan 2022 14:05:08 GMT

Have the $15 plan that is active and gives 100 Canada wide minutes outgoing and unlimited incoming. But when try to call out it says "Sorry you dont have an active long distance add included on your plan". This is new ..worked before until recently.

My Plan

This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

Re: Can't make outgoing calls

ShawnC13 — Sat, 18 Jan 2020 21:36:03 GMT

@Jamiebouchie wrote:
Have the $15 plan that is active and gives 100 Canada wide minutes outgoing and unlimited incoming. But when try to call out it says "Sorry you dont have an active long distance add included on your plan". This is new ..worked before until recently.

My Plan

This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes
- 250 MB at 3G speed
- Unlimited International Text

Have you used all of your minutes? If you log into the self-serve and don't see Canad wide calling XX/100 min means you have used up all of your muinutes

Re: Can't make outgoing calls

Jamiebouchie — Sat, 18 Jan 2020 22:55:11 GMT

Thanks for the reply. Doesnt look it very many minutes outgoing used at all:

10/01/2020 1:58	Incoming Call		All	NS	0:08:33	Minutes	$0.00
01/01/2020 10:07	Incoming Call		All	NS	0:04:17	Minutes	$0.00
30/12/2019 11:47	Outgoing Call		NOVA SCOTIA	NS	0:02:54	Minutes	$0.00
01/01/2020 2:06	Outgoing Call	9025804001	All	NS	0:01:58	Minutes	$0.00
31/12/2019 10:06	Outgoing Call		NOVA SCOTIA	NS	0:01:43	Minutes	$0.00
02/01/2020 12:15	Incoming Call		All	NS	0:01:09	Minutes	$0.00
30/12/2019 12:14	Outgoing Call		NOVA SCOTIA	NS	0:00:48	Minutes	$0.00
01/01/2020 7:35	Outgoing Call		NOVA SCOTIA	NS	0:00:47	Minutes	$0.00
05/01/2020 6:36	Outgoing Call	9025804001	All	NS	0:00:37	Minutes	$0.00
30/12/2019 2:38	Outgoing Call		NOVA SCOTIA	NS	0:00:34	Minutes	$0.00
18/01/2020 12:25	Incoming Call		All	NS	0:00:32	Minutes	$0.00
09/01/2020 7:07	Outgoing Call	9025804001	All	NS	0:00:32	Minutes	$0.00
30/12/2019 1:58	Outgoing Call	9025804001	NOVA SCOTIA	NS	0:00:31	Minutes	$0.00
08/01/2020 7:29	Outgoing Call	9025804001	All	NS	0:00:20	Minutes	$0.00
05/01/2020 6:36	Outgoing Call	9025804001	All	NS	0:00:11

n Duration Data Usage Usage Type Charge

06/01/2020 4:37	Outgoing Call	9025804001	All	NS	0:00:10	Minutes	$0.00
03/01/2020 7:52	Outgoing Call	9025804001	All	NS	0:00:09	Minutes	$0.00
01/01/2020 10:24	Outgoing Call	9025804001	All	NS	0:00:07	Minutes	$0.00
09/01/2020 3:42	Outgoing Call	9025804001	All	NS	0:00:06	Minutes	$0.00
05/01/2020 2:16	Outgoing Call	9025804001	All	NS	0:00:05	Minutes	$0.00
04/01/2020 11:09	Outgoing Call	9025804001	All	NS	0:00:05	Minutes	$0.00
10/01/2020 11:55	Outgoing Call	9025804001	All	NS	0:00:04

edited by computergeek541: phone numbers removed

Re: Can't make outgoing calls

LovesToPM — Sat, 18 Jan 2020 21:55:48 GMT

@Jamiebouchie Plz don't publish your call log here for all to see. You can click on the 3 dots at top right of your post and select "edit reply".

You have to check your overview under "My Data & add-ons". If you no longer see your line of Canadad-wide calling minutes, it means you have used them all.

You can purchase add-on for $5 which will give you 500 minutes of Canada-wide calling.

Re: Can't make outgoing calls

ShawnC13 — Sat, 18 Jan 2020 21:54:27 GMT

If you can get a screen shot of the overview page that would help out more. Just remove any personal information. Remember each call is at least 1 minute and all others are rounded to the next minute

Re: Can't make outgoing calls

Jamiebouchie — Sat, 18 Jan 2020 22:56:41 GMT

edited by computergeek541: referral code removed

Re: Can't make outgoing calls

LovesToPM — Sat, 18 Jan 2020 22:04:22 GMT

@Jamiebouchie Since the calling minutes line no longer appears on your account, it looks like you have used all your calling minutes for this cycle.

You can buy 500 minutes of Canada-wide calling add-on for $5.

Note that purchasing add-ons is a 2 step process:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Can't make outgoing calls

Jamiebouchie — Sat, 18 Jan 2020 22:03:14 GMT

Thanks, but that really makes no sense. The usage call logs only add up to maybe 20min max

of the 100min. Very weird

Re: Can't make outgoing calls

Luddite — Sat, 18 Jan 2020 22:05:57 GMT

Call time is rounded UP to he next minute; so 1 second counts as a minute, 3:01 as 3, etc. If you cannot see an "add-on" with minutes under Plans & add-ons it's been used. Cheapest solution is to purchase the $5/500 minutes add-on.

BTW: Purchasing Add-ons is a TWO step process. Once you add the funds, then you need to make the actual purchase. Detailed instruction: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Can't make outgoing calls

LovesToPM — Sat, 18 Jan 2020 22:10:02 GMT

@Jamiebouchie wrote:
Thanks, but that really makes no sense. The usage call logs only add up to maybe 20min max
of the 100min. Very weird

You are correct. Even if you count the incoming calls, it is less than 100 mins combined.

Can you check your log again? Are there additional calls you may have missed?

Re: Can't make outgoing calls

wetcoaster — Sat, 18 Jan 2020 22:17:07 GMT

@Luddite wrote:
Call time is rounded UP to he next minute; so 1 second counts as a minute, 3:01 as 3, etc. If you cannot see an "add-on" with minutes under Plans & add-ons it's been used. Cheapest solution is to purchase the $5/500 minutes add-on.
BTW: Purchasing Add-ons is a TWO step process. Once you add the funds, then you need to make the actual purchase. Detailed instruction: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

@Luddite

3.01 would actually be 4 minutes. 😉

Re: Can't make outgoing calls

Jamiebouchie — Sat, 18 Jan 2020 22:19:57 GMT

Thanks all..looks like there were more calls in further pages of usage history..

Re: Can't make outgoing calls

CannonFodder — Sat, 18 Jan 2020 22:40:27 GMT

@Jamiebouchie wrote:
Thanks, but that really makes no sense. The usage call logs only add up to maybe 20min max of the 100min. Very weird

Well, I quickly added them up, using the call log you posted, and I believe it was more like ~39 minutes.

In any case, I see you found more pages of usage..... so, do they add up to over 100 minutes?

One other thing about the $5/500 mins. add-on that other folks have mentioned - those minutes roll over each renewal, until you use all of them. 👍🏼

Re: Can't make outgoing calls

jojopf999 — Sun, 19 Jan 2020 15:41:34 GMT

make sure not on airplane mode ?