topic Re: Online sign up problem in Get Support

Online sign up problem

Singhaj — Wed, 05 Jan 2022 14:05:01 GMT

Hey guys

I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.

both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t let me because it’s a same email address.

thanks.

Re: Online sign up problem

ShawnC13 — Sat, 18 Jan 2020 21:22:46 GMT

@Singhaj wrote:
Hey guys
I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.
both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t let me because it’s a same email address.
thanks.

Each phone number is a separate account and requires a different email address. You can use alias emails with Gmail if you use that service

Re: Online sign up problem

Oneshot — Sat, 18 Jan 2020 21:27:22 GMT

Create a new email (gmail, outllok, etc) for the 2nd phone.

Re: Online sign up problem

Luddite — Sat, 18 Jan 2020 21:36:40 GMT

@Oneshot wrote:
Create a new email (gmail, outllok, etc) for the 2nd phone.

Even more here: https://www.lifewire.com/best-free-email-accounts-1356641

Re: Online sign up problem

PAULRANG18 — Sat, 18 Jan 2020 22:56:10 GMT

A different email must be used for each active line. This is a common issue within the PM community.

Re: Online sign up problem

geopublic — Sat, 18 Jan 2020 23:27:46 GMT

@Singhaj Contact PM and ask them to change the email address of one of the accounts.

To speed things up provide your account number old and new email address.

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