topic Re: Data not working in Get Support

Data not working

annronreimer — Wed, 05 Jan 2022 14:04:52 GMT

I have a hauwei p30 lite, set up the apn settings according to the instructions, but my but it does not send or receive MMS messages

Re: Data not working

Lar — Sat, 18 Jan 2020 17:06:43 GMT

@annronreimerHave you enabled data in the phone settings?

Re: Data not working

geopublic — Sat, 18 Jan 2020 17:07:36 GMT

@annronreimer Post a screenshot of your apn settings.

Re: Data not working

annronreimer — Sat, 18 Jan 2020 17:31:05 GMT

Yes

Re: Data not working

annronreimer — Sat, 18 Jan 2020 17:35:51 GMT

Re: Data not working

CannonFodder — Sat, 18 Jan 2020 17:42:42 GMT

@annronreimer Is the FULL model name/number of that phone, by any chance, this one:

Huawei P30 Lite Dual SIM TD-LTE JP 128GB MAR-LX2J

There are, apparently, 5 different variants of that phone, and that particular one isn't fully compatible with all the bands needed for PM.

Re: Data not working

Triguy — Sat, 18 Jan 2020 18:27:00 GMT

Have you tried to reboot your phone ?

Re: Data not working

geopublic — Sat, 18 Jan 2020 18:28:44 GMT

@annronreimer That screenshot is not complete it's missing the APN type info. Make sure the APN Type field contains mms. If not then add it at the end:

,mms

Re: Data not working

pmmobile — Sat, 18 Jan 2020 19:06:10 GMT

@annronreimer If convenient, try the SIM in another phone or a different SIM in your phone. You could also try going to a kiosk/store to try a test PM SIM and see if it works

Re: Data not working

PAULRANG18 — Sat, 18 Jan 2020 19:20:49 GMT

Try rebooting phone and turn on mobile data to send MMS messages. MMS does not consume data.

Re: Data not working

computergeek541 — Sat, 18 Jan 2020 20:26:34 GMT

@CannonFodder wrote:
@annronreimer Is the FULL model name/number of that phone, by any chance, this one:

Huawei P30 Lite Dual SIM TD-LTE JP 128GB MAR-LX2J

There are, apparently, 5 different variants of that phone, and that particular one isn't fully compatible with all the bands needed for PM.

I'll assume that calls and texts work with this phone, and since the issue is only with data, the data not working isn't because of frequency band compatibility. All services including talk, text, and data are all possible over the HSPA+ network.

There's a screenshot posted by the OP earlier showing a connection to the Public Mobile network. Regardless whether that's a connection to either HSPA or LTE, data works on both at Public.

Re: Data not working

CannonFodder — Sat, 18 Jan 2020 20:49:24 GMT

@computergeek541 wrote:
@CannonFodder wrote:
@annronreimer Is the FULL model name/number of that phone, by any chance, this one:

Huawei P30 Lite Dual SIM TD-LTE JP 128GB MAR-LX2J

There are, apparently, 5 different variants of that phone, and that particular one isn't fully compatible with all the bands needed for PM.
I'll assume that calls and texts work with this phone, and since the issue is only with data, the data not working isn't because of frequency band compatibility. All services including talk, text, and data are all possible over the HSPA+ network.

There's a screenshot posted by the OP earlier showing a connection to the Public Mobile network. Regardless whether that's a connection to either HSPA or LTE, data works on both at Public.

So, if that's the case, would the OP be getting HSPA on this?(assuming it was the variant I mentioned):

Re: Data not working

wetcoaster — Sat, 18 Jan 2020 21:19:41 GMT

@CannonFodder wrote:
@computergeek541 wrote:
@CannonFodder wrote:
@annronreimer Is the FULL model name/number of that phone, by any chance, this one:

Huawei P30 Lite Dual SIM TD-LTE JP 128GB MAR-LX2J

There are, apparently, 5 different variants of that phone, and that particular one isn't fully compatible with all the bands needed for PM.
I'll assume that calls and texts work with this phone, and since the issue is only with data, the data not working isn't because of frequency band compatibility. All services including talk, text, and data are all possible over the HSPA+ network.

There's a screenshot posted by the OP earlier showing a connection to the Public Mobile network. Regardless whether that's a connection to either HSPA or LTE, data works on both at Public.
So, if that's the case, would the OP be getting HSPA on this?(assuming it was the variant I mentioned):

Coontext for your picture?

Public Mobile does not support 2G/GSM frequencies at all. Only Rogers (and its affiliates) does so until end of this year, I think.

For a phone to work on Public Mobile it needs a minimumg of 3G frequencies B2 (1900) and B5 (850).

For maximum data experience the phone needs LTE bands B4 (1700/2100), B7 (2600), B12/13/17 (700) as well as B2 LTE and B5 LTE.