topic Re: Cannot call to a GTA number in Get Support

Cannot call to a GTA number

Gimli — Wed, 05 Jan 2022 14:04:44 GMT

i have 647 and 416 public mobile numbers.

I cannot call a 647 rate center number... saying i dont have long distance... not making any sense

Re: Cannot call to a GTA number

ChuckYeah — Sat, 18 Jan 2020 14:39:08 GMT

Put +1 in front of the number and see if that works? If not, what plan are you on?

Re: Cannot call to a GTA number

LovesToPM — Sat, 18 Jan 2020 14:42:42 GMT

@Gimli wrote:
i have 647 and 416 public mobile numbers.
I cannot call a 647 rate center number... saying i dont have long distance... not making any sense

What happens after you hear that message? Does the call end/hang up up or does your call go through?

More info would help.

- You have 2 PM accounts? Does one work and neither works?

- Have you tried making calls to other numbers?

- Which plan and did you activate recently?

Re: Cannot call to a GTA number

geopublic — Sat, 18 Jan 2020 14:56:18 GMT

@Gimli Can you call a non GTA number?

Re: Cannot call to a GTA number

Gimli — Sat, 18 Jan 2020 15:15:03 GMT

Neither works.

Trying to call my niece in Cambridge from my phone or my wife's.

Call just hangs up after the FU message.

It is not the " please stay in the line...long distance may apply " normal messege

Re: Cannot call to a GTA number

LovesToPM — Sat, 18 Jan 2020 15:18:47 GMT

@Gimli wrote:
Neither works.
Trying to call my niece in Cambridge from my phone or my wife's.
Call just hangs up after the FU message.

It is not the " please stay in the line...long distance may apply " normal messege

Have you tried restarting your phone(s)?

Were both phone lines recently activated? Were calls working previously?

Are you both on the old $10 (limited calling) plan?

Re: Cannot call to a GTA number

Gimli — Sat, 18 Jan 2020 15:20:09 GMT

Nope 4 years now

$ 40 12 gb freedom mobile promo plan

Re: Cannot call to a GTA number

LovesToPM — Sat, 18 Jan 2020 15:23:03 GMT

@Gimli wrote:
Nope 4 years now
$ 40 12 gb freedom mobile promo plan

Please try restarting your phone(s)

and try making $1 payment to your accounts to possibly reprovision it.

If problem persists, you'll need to contact Moderators.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Cannot call to a GTA number

geopublic — Sat, 18 Jan 2020 15:40:29 GMT

@Gimli wrote:
Neither works.
Trying to call my niece in Cambridge from my phone or my wife's.
Call just hangs up after the FU message.

It is not the " please stay in the line...long distance may apply " normal messege

@Gimli Contact the moderators and ask them to reset your account.

Re: Cannot call to a GTA number

Gimli — Sat, 18 Jan 2020 16:33:02 GMT

Already have. Asked me to verify. I did via the link...and they they never answered

Re: Cannot call to a GTA number

geopublic — Sat, 18 Jan 2020 16:36:54 GMT

@Gimli wrote:
Already have. Asked me to verify. I did via the link...and they they never answered

@Gimli They will soon. Just keep checking the envelope icon top right of your screen for a reply via private message.

You did reply back to them via private message that you verified your account right?

Re: Cannot call to a GTA number

Gimli — Sat, 18 Jan 2020 16:38:33 GMT

Twice

Re: Cannot call to a GTA number

Gimli — Sat, 18 Jan 2020 16:40:03 GMT

Pretty confident this is a routing/rate centre issue.

Only in Canada though...everywhere else in the world Nationwide is typically the norm

Re: Cannot call to a GTA number

Gimli — Sat, 18 Jan 2020 16:41:59 GMT

I will tell you though...I can call it from my copper home phone...( Via bell POTS) without long distance...so its def. a Telus/PM problem

@geopublic wrote:
@@
@Gimli They will soon. Just keep checking the envelope icon top right of your screen for a reply via private message.

You did reply back to them via private message that you verified your account right?

Re: Cannot call to a GTA number

geopublic — Sat, 18 Jan 2020 16:42:08 GMT

@Gimli Ok, be patient they will respond soon.

Re: Cannot call to a GTA number

will13am — Sun, 19 Jan 2020 05:15:34 GMT

Sounds like account provisioning issue. This problem hasn't been brought up in a long while. Account reset will fix it.

Re: Cannot call to a GTA number

BEER — Sun, 19 Jan 2020 15:13:58 GMT

@Gimli wrote:
i have 647 and 416 public mobile numbers.
I cannot call a 647 rate center number... saying i dont have long distance... not making any sense

This also happens to me even though I have tons of long distance minutes. On occassion it also happens while attempting to dial local numbers. When this happens to me I just reboot my phone and re-dial. This frequent occurring annoying problem could possibly in an emergency situation become a serious problem.

Re: Cannot call to a GTA number

BEER — Sun, 19 Jan 2020 15:16:44 GMT

@will13am wrote:
Sounds like account provisioning issue. This problem hasn't been brought up in a long while. Account reset will fix it.

This un-resolved problem continuous to happen all the time - perhaps others like myself have stopped complaining and just learned to live with it.

Re: Cannot call to a GTA number

BEER — Sun, 19 Jan 2020 15:18:22 GMT

@Gimli wrote:
Twice

Your lucky that so far it only happened twice to you.

Re: Cannot call to a GTA number

computergeek541 — Mon, 20 Jan 2020 03:53:44 GMT

@BEER wrote:
@Gimli wrote:
i have 647 and 416 public mobile numbers.
I cannot call a 647 rate center number... saying i dont have long distance... not making any sense
This also happens to me even though I have tons of long distance minutes. On occassion it also happens while attempting to dial local numbers. When this happens to me I just reboot my phone and re-dial. This frequent occurring annoying problem could possibly in an emergency situation become a serious problem.

Though it's not the fault of customers, it wouldn't be a terrible idea to have a backup plan such as Hangouts Dailer that can dial regular phone numbers using a data connection.