topic Re: Data in Get Support

Data

CharY — Wed, 05 Jan 2022 14:04:36 GMT

How would you get your data to be recovered? When I first opened my account I used 10$ for data and it wasn't added

Re: Data

GR — Sat, 18 Jan 2020 14:05:16 GMT

@CharY do you mean you bought the 200 mb add on and it wasn't added to your account?

Re: Data

ChuckYeah — Sat, 18 Jan 2020 14:06:06 GMT

@CharY Can you explain more about your situation? If you ran out of data, you can purchase an add on or if you want to renew your plan early, you can send a support ticket to @CS_Agent .

You can also upgrade to a higher plan, but in that case, you may never get your $10 plan back as it is no longer available.

Re: Data

CharY — Sat, 18 Jan 2020 14:11:30 GMT

Yes that's exactly what I mean because I ended up having to go to a different place that fixes phones and here my phone wasn't fully activated so I lost out on the very first 10$ that I added for the first time

Re: Data

ChuckYeah — Sat, 18 Jan 2020 14:16:47 GMT

@CharY Log into http://selfserve.publicmobile.ca:

What does it say for data at the bottom left of the page?

If you are unable to login, you better message @CS_Agent through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

Re: Data

ChuckYeah — Sat, 18 Jan 2020 14:18:51 GMT

@CharY wrote:
Yes that's exactly what I mean because I ended up having to go to a different place that fixes phones and here my phone wasn't fully activated so I lost out on the very first 10$ that I added for the first time

Purchasing an add on is a two step process. If you log in as above and you see $10 in additional funds, click on purchase add on and purchase the 200 MB data. you may have just put the money in and not purchased the addon.

Re: Data

CharY — Sat, 18 Jan 2020 14:26:20 GMT

I did add them but it was my phone that didn't work why I lost the first 10$ add on

Re: Data

LovesToPM — Sat, 18 Jan 2020 14:36:00 GMT

@CharY wrote:
I did add them but it was my phone that didn't work why I lost the first 10$ add on

Which add-on are you referring to?

If you're talking about the $10 plan for 50 mins of calling/ 50 texts, then unfortunately there are no refunds. PM is prepaid. The service was available to you even though your phone may have been out of commission.

If you're talking about $10 add-on for 200 MB of data, this add-on remains on your account until the data is fully consumed. It does not expire.

Re: Data

ChuckYeah — Sat, 18 Jan 2020 15:16:14 GMT

If it was a us add on the do expire after 10 days. Still there are no refunds, but if you get in touch with @CS_Agent and explain, they May issue a credit. Speak nice. It's not PM's fault after all.