topic Cannot receive text messages in Get Support

Cannot receive text messages

Robbiesmail — Wed, 05 Jan 2022 14:04:20 GMT

This afternoon I haven't been able to recieve any text messages on my phone. I can send them just fine and they show up on the recipients phone. iMessage works fine as well.

have restarted my phone a couple times and turned on airplane mode and turned it off.

any suggestions?

Re: Cannot receive text messages

LovesToPM — Fri, 17 Jan 2020 23:47:27 GMT

@Robbiesmail wrote:
This afternoon I haven't been able to recieve any text messages on my phone. I can send them just fine and they show up on the recipients phone. iMessage works fine as well.

have restarted my phone a couple times and turned on airplane mode and turned it off.

any suggestions?

Try adding $1 to your account to trigger PM server to provision your account again

Re: Cannot receive text messages

ShawnC13 — Fri, 17 Jan 2020 23:48:40 GMT

@Robbiesmail wrote:
This afternoon I haven't been able to recieve any text messages on my phone. I can send them just fine and they show up on the recipients phone. iMessage works fine as well.

have restarted my phone a couple times and turned on airplane mode and turned it off.

any suggestions?

Are you a new customer to PM? Did you recently port your number over it could be a porting issue. Have you recently been to the US and purchased the US roaming add-on? There is a known bug where on the expiry of the US roaming add-on you lose the ability to receive texts for 24 hours. So if you can answer these questions we might be able to help out a bit more.

Re: Cannot receive text messages

Robbiesmail — Sat, 18 Jan 2020 00:40:55 GMT

That must be it. My US text add on just expired today.

thanks!

Re: Cannot receive text messages

LovesToPM — Sat, 18 Jan 2020 00:46:00 GMT

@Robbiesmail

Just in case the issue doesn't resolve itself within 24 hours, you can write to Moderators to fix the texting issue.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Cannot receive text messages

srlawren — Sat, 18 Jan 2020 00:48:38 GMT

@LovesToPM wrote:
@Robbiesmail
Just in case the issue doesn't resolve itself within 24 hours, you can write to Moderators to fix the texting issue.

@Robbiesmail yes, this is your issue for sure. Before you do what @LovesToPM suggested, try a reboot of your phone first and have someone send you a test text.

Re: Cannot receive text messages

Nezgar — Sat, 18 Jan 2020 10:31:09 GMT

@srlawren wrote:
@Robbiesmail yes, this is your issue for sure. Before you do what @LovesToPM suggested, try a reboot of your phone first and have someone send you a test text.

I wonder if sending yourself a text would also be a sufficient test...

Re: Cannot receive text messages

computergeek541 — Sat, 18 Jan 2020 20:38:05 GMT

@Nezgar wrote:
@srlawren wrote:
@Robbiesmail yes, this is your issue for sure. Before you do what @LovesToPM suggested, try a reboot of your phone first and have someone send you a test text.
I wonder if sending yourself a text would also be a sufficient test...

In the case of the U.S. roaming/incoming text message bug, I would say that sending one to yourself would be sufficient. This is after expiry of such add-on all incoming text messaging stops working.

Sending a message to yourself would not be a good test to see if number porting has completed. This is because text messages from Telus, Koodo, and Public users get delivered even if the port isn't complete.