topic Re: data in Get Support

data

satifollmer2020 — Wed, 05 Jan 2022 14:03:22 GMT

i spent almost all the time connected to the wifi and i got a text sayng i used all my data. that's unreal. i did everything the robo wanted me to do and it did not work

Re: data

geopublic — Thu, 16 Jan 2020 20:44:53 GMT

@satifollmer2020 wrote:
i spent almost all the time connected to the wifi and i got a text sayng i used all my data. that's unreal. i did everything the robo wanted me to do and it did not work

@satifollmer2020 Are you sure you were on WiFi? It's best to go through the settings of each App and make sure to select the option of updating only on WiFi. Same goes for system updates and backups.

Re: data

CannonFodder — Thu, 16 Jan 2020 20:43:04 GMT

Yeah, @geopublic has it right, i.e. there's just WAY too many data leaks in cell phone apps.

So, @satifollmer2020 how much data are we talking about, i.e. how much is allotted to your plan?

Re: data

Triguy — Thu, 16 Jan 2020 20:50:55 GMT

Log into your account and click on view usage.

Here is more info about managing your data.

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: data

Luddite — Thu, 16 Jan 2020 20:55:15 GMT

@satifollmer2020 Do you use an iPhone? If so, be sure WiFi Assist is OFF. (Settings >> Cellular: scroll to the bottom of the page to find it)

Re: data

kselmak — Thu, 16 Jan 2020 21:27:46 GMT

Please check data usage On your device.

Check settings to make sure that you are not boosting your WiFi signal with your data signal.

You also have an option of restricting background data for each app so that those apps are forced to do most of the maintenance exclusively on WiFi signal.

Which plan are you on?

Re: data

Jb456 — Thu, 16 Jan 2020 21:33:12 GMT

If you have an Android also check if your phone has Wifi+.

If it does. Turn it off!

Re: data

PAULRANG18 — Thu, 16 Jan 2020 23:17:43 GMT

Uninstall any unused apps and have apps only update on WiFi. Use WiFi whenever possible to download, stream, etc.