topic Re: Can not change plans in Get Support

Can not change plans

arshbuttar — Wed, 05 Jan 2022 14:02:41 GMT

Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

Re: Can not change plans

wetcoaster — Thu, 16 Jan 2020 01:25:52 GMT

@arshbuttar wrote:
Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

Does the change show up under the plan and add-on tab?

If not you might just need to wait an hour or so and then try again with incognito mode (works well in Chrome for most people)...

Re: Can not change plans

gblackma — Thu, 16 Jan 2020 01:24:34 GMT

Did you select the plan that you wanted to change to from above?

@arshbuttar wrote:
Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

Re: Can not change plans

CS_Agent — Thu, 16 Jan 2020 01:31:57 GMT

Hi @arshbuttar,

If you need some extra help to change the plan from the next billing cycle, you can log a ticket using SIMon (our virtual assistant) and we can assist you further. 🙂

Regards,

Ciprian

PM Mod Team.

Re: Can not change plans

superbaby778 — Thu, 16 Jan 2020 01:32:18 GMT

dont worry

it just because the website context loading very very slow

didnt show up the full context.

just wait a bit

Re: Can not change plans

Tessabrown0722 — Thu, 16 Jan 2020 01:37:10 GMT

It's doing the same thing to me.

Re: Can not change plans

arshbuttar — Thu, 16 Jan 2020 01:38:56 GMT

My current plan does not show up anywhere on the page either

Re: Can not change plans

gblackma — Thu, 16 Jan 2020 01:39:45 GMT

Do you mean it's slow, or not allowing you to change plans?

@Tessabrown0722 wrote:
It's doing the same thing to me.

Re: Can not change plans

gblackma — Thu, 16 Jan 2020 01:42:14 GMT

The best solution would be to contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one. Ask them to help you to change the plan for the next cycle for you.

@arshbuttar wrote:
My current plan does not show up anywhere on the page either

Re: Can not change plans

Tessabrown0722 — Thu, 16 Jan 2020 01:42:56 GMT

Its not allowing me to it's not showing options and if you click on more details you get a hardcore error notice

Re: Can not change plans

arshbuttar — Thu, 16 Jan 2020 01:43:17 GMT

Incognito mode worked perfectly! Thanks a lot for your help

Re: Can not change plans

gblackma — Thu, 16 Jan 2020 01:51:18 GMT

@Tessabrown0722 , Just try@wetcoaster's solution. If it worked here, it should also work for you.

@wetcoaster wrote:
@arshbuttar wrote:
Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

Does the change show up under the plan and add-on tab?

If not you might just need to wait an hour or so and then try again with incognito mode (works well in Chrome for most people)...