topic Re: Add on in Get Support

Add on

Amina1 — Wed, 05 Jan 2022 14:02:25 GMT

How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!!

Re: Add on

Lowufo — Wed, 15 Jan 2020 21:27:11 GMT

You would need to contact a moderator to do this. Click on the ? bottom right and open a ticket with a moderator.

Re: Add on

gblackma — Wed, 15 Jan 2020 21:27:50 GMT

I'm assuming its the same add on. Contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one.

@Amina1 wrote:
How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!!

Re: Add on

Triguy — Wed, 15 Jan 2020 21:28:10 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help ->Click on Chat with Simon- on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Add on

popping — Wed, 15 Jan 2020 21:32:14 GMT

@Amina1

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

You may get the account credit to be used to pay your future renewal instead of refund to your crad.

Re: Add on

Staliger — Wed, 15 Jan 2020 21:59:33 GMT

@Amina1 wrote:
How can I cancel a purchase of add on by mistake, I needed just one I purchased 3 I need to cancel 2 and get a refund please ?!!!!

@Amina1 Click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437