topic Re: Tax at auto pay in Get Support

Tax at auto pay

JerryL — Wed, 05 Jan 2022 14:02:05 GMT

I just noticed I got charged extra tax from the very beginning. My number is Calgary area code and my address is in Calgary, why Publicmobile always charge me 12% tax? Can I get refund? It has been about 2 years now.

Re: Tax at auto pay

LovesToPM — Wed, 15 Jan 2020 16:55:12 GMT

@JerryL wrote:
I just noticed I got charged extra tax from the very beginning. My number is Calgary area code and my address is in Calgary, why Publicmobile always charge me 12% tax? Can I get refund? It has been about 2 years now.

Well kinda late to be bringing it up now.

What province / area code is your number from?

Re: Tax at auto pay

JerryL — Wed, 15 Jan 2020 17:00:46 GMT

@LovesToPM wrote:
@JerryL wrote:
I just noticed I got charged extra tax from the very beginning. My number is Calgary area code and my address is in Calgary, why Publicmobile always charge me 12% tax? Can I get refund? It has been about 2 years now.
Well kinda late to be bringing it up now.

What province / area code is your number from?

I got new number from Publicmobile at the very beginning, The number I chose should be calgary, Alberta. area code 587.

Re: Tax at auto pay

JerryL — Wed, 15 Jan 2020 16:59:50 GMT

I got new number from Publicmobile at the very beginning, The number I chose should be calgary, Alberta. area code 587.

@LovesToPM wrote:
@JerryL wrote:
I just noticed I got charged extra tax from the very beginning. My number is Calgary area code and my address is in Calgary, why Publicmobile always charge me 12% tax? Can I get refund? It has been about 2 years now.
Well kinda late to be bringing it up now.

What province / area code is your number from?

Re: Tax at auto pay

woodymaguire — Wed, 15 Jan 2020 17:02:30 GMT

I would contact a moderator to look into your account. If your area code is in alberta you should be paying alberta tax.

Re: Tax at auto pay

JerryL — Wed, 15 Jan 2020 17:08:41 GMT

@woodymaguire wrote:
I would contact a moderator to look into your account. If your area code is in alberta you should be paying alberta tax.

Thanks, how can I contact a moderator? I can't find it.

Re: Tax at auto pay

zblackma — Wed, 15 Jan 2020 17:33:54 GMT

The green questionmark in the white circle at the bottom right of your screen. Connects to Simon the autobot. Type moderator and follow the prompts to get to one. Good luck with Your issue.

@JerryL wrote:
@woodymaguire wrote:
I would contact a moderator to look into your account. If your area code is in alberta you should be paying alberta tax.
Thanks, how can I contact a moderator? I can't find it.

Re: Tax at auto pay

LovesToPM — Wed, 15 Jan 2020 17:15:43 GMT

@JerryL I have not heard of this problem before. Perhaps it could be a system glitch.

Please do contact Moderators and let us know the outcome.

To submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can also send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Tax at auto pay

JerryL — Wed, 15 Jan 2020 17:16:09 GMT

@zblackma wrote:
The green questionmar in the white circle at the bottom right of your screen. Connects to Simon the autobot. Type moderator and follow the prompts to get to one. Good luck with Your issue.
@JerryL wrote:
@woodymaguire wrote:
I would contact a moderator to look into your account. If your area code is in alberta you should be paying alberta tax.
Thanks, how can I contact a moderator? I can't find it.

Thank you

Re: Tax at auto pay

JerryL — Wed, 15 Jan 2020 17:17:15 GMT

Thanks

Re: Tax at auto pay

marimacas — Wed, 15 Jan 2020 17:22:43 GMT

Billing is based on area code and not on were you reside.