topic Re: Have SIM but can't register it in Get Support

Have SIM but can't register it

Farley2020 — Wed, 05 Jan 2022 14:02:01 GMT

Ordered a SIM from Amazon and tried to activate but its not letting me.

Re: Have SIM but can't register it

hairbag1 — Wed, 15 Jan 2020 14:45:46 GMT

@Farley2020 wrote:
Ordered a SIM from Amazon and tried to activate but its not letting me.

Make sure your phone is unlocked.

Re: Have SIM but can't register it

gblackma — Wed, 15 Jan 2020 14:52:16 GMT

Did you get to the payment part and then it said invalid payment? If you did, and your card was charged, you created an account with PM and your SIM is registered. You need to contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one.

@Farley2020 wrote:
Ordered a SIM from Amazon and tried to activate but its not letting me.

Re: Have SIM but can't register it

Triguy — Wed, 15 Jan 2020 14:51:20 GMT

Are you getting an error message ? Is your phone unlocked ?

Re: Have SIM but can't register it

sandpublic — Wed, 15 Jan 2020 14:52:15 GMT

@Farley2020 wrote:
Ordered a SIM from Amazon and tried to activate but its not letting me.

@Farley2020 If your are getting an Invalid SIM number error as soon as you tried to activate your card (first time) then that card has been previously activated. Make sure you are entering the correct number. If you got an error after trying unsuccessfully to activate your card then you need to wait for an hour for the session lock to clear within the system before you can try again.

Re: Have SIM but can't register it

totalUser — Wed, 15 Jan 2020 15:02:14 GMT

Hi @Farley2020

When you say it's not letting you, what actually happens at which step?

Are there any error messages?

Thanks

Re: Have SIM but can't register it

marimacas — Wed, 15 Jan 2020 16:08:18 GMT

Please make sure if your phone is unlocked, and provide more details such as error messages. Thanks!

Re: Have SIM but can't register it

ChuckYeah — Wed, 15 Jan 2020 16:38:19 GMT

@Farley2020 Since it has been a couple of hours I'm assuming it finally worked for you. If not: If you are getting an invalid sim error, it may just be within the activation process. Wait an hour, clear your cache and go into incognito mode if you can and try again. The invalid sim error will likely be gone.

If you are using your phone to activate, it might be best to move to a laptop. Sims are sometimes defective, but it's quite rare.

Re: Have SIM but can't register it

Farley2020 — Wed, 15 Jan 2020 19:12:17 GMT

Thanks my phone is unlocked (was never locked, bought directly from Apple. Will try again now.

Re: Have SIM but can't register it

Farley2020 — Wed, 15 Jan 2020 19:48:03 GMT

Working now, thank folks. Great cheap plan for my daughter.

Re: Have SIM but can't register it

Lowufo — Wed, 15 Jan 2020 19:49:53 GMT

Glad you got it working welcome to Public Mobile