topic Re: Add ons in Get Support

Add ons

lornecrumb — Wed, 05 Jan 2022 14:01:56 GMT

Just purchased the text talk us roaming add on and it is not showing up in my account . I leave for the airport in Buffalo in an hour need to here from someone what is going on

Re: Add ons

GR — Wed, 15 Jan 2020 12:33:17 GMT

@lornecrumb did you add the funds to your account and then go back to purchase add ons and clicked on purchase it? If you did both steps it should show it on your overview page

Re: Add ons

lornecrumb — Wed, 15 Jan 2020 12:41:10 GMT

Yes did both I had the funds in my account. It shows the funds gone

Re: Add ons

LovesToPM — Wed, 15 Jan 2020 12:45:39 GMT

@lornecrumb wrote:
Yes did both I had the funds in my account. It shows the funds gone

If you purchased it, you should be able to see the US Roaming add-on under "My data and add-ons" section".

Re: Add ons

darlicious — Wed, 15 Jan 2020 12:47:54 GMT

@lornecrumb Sounds like you just added a balance to your account. No big deal you can purchase the roaming add on when you get to the airport. When you arrive in the US if it doesn't work right away reboot your device. Enable roaming. You may want to choose at&t or T-Mobile manually so it doesnt search between the two looking for a better signal. Just choose the one that works better for your location. Please note when you return to Canada your texting will not work for 24 hours. If you need it when you get back contact the moderators before you leave so they can work on fixing immediately upon your return.

Edit: Reboot your device.

Re: Add ons

GR — Wed, 15 Jan 2020 12:46:11 GMT

@lornecrumb and it doesn't show the add on in your add ons section on f the overview page?

Re: Add ons

Triguy — Wed, 15 Jan 2020 12:46:56 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Add ons

will13am — Wed, 15 Jan 2020 12:55:27 GMT

@lornecrumb, please review this illustrative guide on add-on purchasing to make sure all the steps were completed.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Add ons

gblackma — Wed, 15 Jan 2020 13:15:33 GMT

If the fund are in the account. Can you purchase the add on using 611?

@will13am wrote:
@lornecrumb, please review this illustrative guide on add-on purchasing to make sure all the steps were completed.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Add ons

sandpublic — Wed, 15 Jan 2020 14:54:50 GMT

@lornecrumb wrote:
Just purchased the text talk us roaming add on and it is not showing up in my account . I leave for the airport in Buffalo in an hour need to here from someone what is going on

@lornecrumb Dial *611 from your phone and try purchasing the same add-on again. If the system lets you then it means that the add-on was not purchased on your first attempt. If you cannot add it it means that the add-on is already on your account.

Re: Add ons

darlicious — Wed, 15 Jan 2020 15:27:50 GMT

@lornecrumb If your payment history shows the purchase maybe we have a new bug. You won't know until you are close to or over the border and can see if it starts working. Report back if you can on the result. Hopefully a mod will get back to you soon.

Re: Add ons

marimacas — Wed, 15 Jan 2020 16:14:51 GMT

When you arrive in the US, please try to restart your phone. I always restart my phone first if no changes shows up.