topic New Sim Card invalid when trying to create account in Get Support

New Sim Card invalid when trying to create account

Boggy666 — Wed, 05 Jan 2022 14:01:45 GMT

Tried to creat an account, went all the way through, entered my payment and it came back with an error happened need to try again, when I do I get the Sim CVard Number is invalid. Must be locked in the other attempt, any advice,,,, thanks

Re: New Sim Card invalid when trying to create account

CannonFodder — Wed, 15 Jan 2020 01:05:48 GMT

@Boggy666 The general rule of thumb around here seems to be wait for an hour, and then try again, and according to some, Chrome seems to work better when using Incognito mode. Personally, I used FireFox, and wasn't using Private mode, so YMMV....

Also, was this while porting a number over from another provider, or using a new number provided by PM, at the time of signing up?

Re: New Sim Card invalid when trying to create account

popping — Wed, 15 Jan 2020 01:11:45 GMT

@Boggy666 wrote:
Tried to creat an account, went all the way through, entered my payment and it came back with an error happened need to try again, when I do I get the Sim CVard Number is invalid. Must be locked in the other attempt, any advice,,,, thanks

Wait an hour to let the session which is holding your SIM card number to expire and activate your PM plan again. PM server does not handle session state properly. If you need to go back a page, always close your browser and start over with a fresh session state.

Re: New Sim Card invalid when trying to create account

gblackma — Wed, 15 Jan 2020 01:19:53 GMT

Was you credit card charged? If it was, you created and account. To fix this you have to contact a moderator. Click on the green questionmar in the white circle at the bottom right of your screen. Type moderator and follow the prompts to get to one.

@Boggy666 wrote:
Tried to creat an account, went all the way through, entered my payment and it came back with an error happened need to try again, when I do I get the Sim CVard Number is invalid. Must be locked in the other attempt, any advice,,,, thanks

Re: New Sim Card invalid when trying to create account

GreaseMonkey — Wed, 15 Jan 2020 01:54:03 GMT

It happened to me. I had to wait 45 mins to reactivate my same sim card and it went through.

It should work for you. Probably a glitch in the system. If not contact Moderator_Team

They are very helpful.