topic Re: Refund in Get Support

Refund

Maninderjit — Wed, 05 Jan 2022 14:00:30 GMT

I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with public mobile. Is there any other way that i can get my refund back?

Re: Refund

LovesToPM — Mon, 13 Jan 2020 20:26:18 GMT

@Maninderjit wrote:
I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with public mobile. Is there any other way that i can get my refund back?

Sorry to hear you did not enjoy Public Mobile. PM is prepaid, plans are not prorated. So generally there are no refunds.

Re: Refund

geopublic — Mon, 13 Jan 2020 20:26:16 GMT

@Maninderjit wrote:
I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with public mobile. Is there any other way that i can get my refund back?

@Maninderjit Public Mobile is a strictly prepaid service and does not issue refunds. Did you port out your number from Public to another provider? If yes, your PM account has been closed.

Re: Refund

darlicious — Mon, 13 Jan 2020 20:34:10 GMT

@Maninderjit Its too bad you didnt come to the community before you ported out. As stated it is unlikely you will get a refund so its probably not worth the trouble but you can contact the moderators by clicking on the (?)at the bottom right of your screen and submit a ticket via Simon explaining your issue to the moderators. Type in human or rep and choose the options to describe your issue til you can submit your ticket.

Re: Refund

Staliger — Mon, 13 Jan 2020 20:40:34 GMT

@Maninderjit wrote:
I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with public mobile. Is there any other way that i can get my refund back?

@Maninderjit You can try to refund it through moderator's help. Click the "?" in lower right side of the page, type "contact moderator", and follow directions. Alternatively, send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Lar — Mon, 13 Jan 2020 21:04:33 GMT

@Maninderjit Chances are slim to get a refund but no harm trying. Good luck

Re: Refund

XionBunny — Mon, 13 Jan 2020 21:25:55 GMT

it's pretty standard that any prepaid service doesn't offer refunds on service.

Re: Refund

Joelkim — Fri, 24 Jan 2020 01:09:15 GMT

It happened to me when I closed lucky account. I called at the customer service but i can't get the refund of $5 😞