topic Re: Says no active plan in Get Support

Says no active plan

Linds_Garri — Wed, 05 Jan 2022 14:00:15 GMT

Tried to call 1-800 number, got message that I had no active plan but $40 plan good til end of month and is allowing me to call local phone numbers...

Re: Says no active plan

Triguy — Mon, 13 Jan 2020 17:23:26 GMT

When you log into your account - is your status active ? Does your service for all calls besides LD work ?

Re: Says no active plan

geopublic — Mon, 13 Jan 2020 17:45:45 GMT

@Linds_Garri wrote:
Tried to call 1-800 number, got message that I had no active plan but $40 plan good til end of month and is allowing me to call local phone numbers...

@Linds_Garri If your plan is active till the end of the month and you can call local numbers then make sure you are dialing the correct number or maybe that 1-800 number you are trying to call is US based.

Re: Says no active plan

marimacas — Mon, 13 Jan 2020 18:14:47 GMT

Please make sure if you have enough calling minutes. You'll still need airtime at the same rate for 1-800 numbers as locals.

Re: Says no active plan

Staliger — Mon, 13 Jan 2020 18:28:11 GMT

@Linds_Garri wrote:
Tried to call 1-800 number, got message that I had no active plan but $40 plan good til end of month and is allowing me to call local phone numbers...

Please check that you account is active. If yes, restart you phone, try another slot for sim. Your plan should cover these calls. If didn't work, ask for moderator's support: click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message to the moderators: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Says no active plan

Linds_Garri — Mon, 13 Jan 2020 19:36:06 GMT

It was Air Miles customer service- the public mobile site says my plan is active until Jan 28 but it isn't showing what plan I'm on... may be a glitch or offline thing with public mobile? Usually it shows what my plan is and what is included so I'll try again tomorrow

Re: Says no active plan

Linds_Garri — Mon, 13 Jan 2020 19:52:07 GMT

Status is Active, was able to call Alberta (from Nova Scotia), only getting the message when calling 1-800 numbers. Will try tomorrow and contact mod if still unable to call - thanks all for your input!

Re: Says no active plan

geopublic — Mon, 13 Jan 2020 19:57:38 GMT

@Linds_Garri wrote:
Status is Active, was able to call Alberta (from Nova Scotia), only getting the message when calling 1-800 numbers. Will try tomorrow and contact mod if still unable to call - thanks all for your input!

@Linds_Garri Call 1-800-622-6232 if you get through then the issue is with the 1-800 that you are trying to call. If the call does not go through the you definitely have an issue with your account.

Re: Says no active plan

darlicious — Mon, 13 Jan 2020 19:58:22 GMT

@Linds_Garri If it's all 1-800 numbers that is strange but if the 1-800 number you are calling is not based in Canada or the US it is not covered. Maybe you were calling the international number vs the US or Canada (dedicated) number.

Re: Says no active plan

Linds_Garri — Wed, 15 Jan 2020 20:03:44 GMT

Thanks all for the suggestions! Working fine now and I can again click on the plan and see what it includes. Could be that PM was updating the site or just a random issue that all phone companies get from time to time. Thanks again!