topic Re: self serve account in Get Support

self serve account

00 — Wed, 05 Jan 2022 13:59:58 GMT

can't access my self serve account. when i try to restart my password it doest not recgonize my email.

Re: self serve account

Dunkman — Mon, 13 Jan 2020 00:59:59 GMT

If the reset password function is not working, you will need to contact moderator.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: self serve account

kselmak — Mon, 13 Jan 2020 02:54:48 GMT

What happens if you try to create your account?

If you opened your activated your sim at the store the selfserve was never created. And sometimes even when you activate it online, that step may have failed, not very common but happened more than once.

Try it at https://selfserve.publicmobile.ca/self-registration/

Re: self serve account

kselmak — Mon, 13 Jan 2020 02:56:46 GMT

I'm assuming your account is active or at least not suspended for 90 days or more. If not then nothing can be done

Re: self serve account

00 — Mon, 13 Jan 2020 03:15:10 GMT

the account is active.

when tryed create new account it won't let me

Re: self serve account

krazykiwi — Mon, 13 Jan 2020 03:24:55 GMT

@00 wrote:
the account is active.
when tryed create new account it won't let me

You must use the same email account that you used when you activated your sim card.

What is exactly happening when you try to rest your password. Don't say it won't let you, explain what happens, for example if you are getting an error what is the wording of the error?

Re: self serve account

00 — Mon, 13 Jan 2020 03:28:48 GMT

I'm using the same email but for some reason it tells me email doesn't match

Re: self serve account

krazykiwi — Mon, 13 Jan 2020 03:50:26 GMT

@00 wrote:
I'm using the same email but for some reason it tells me email doesn't match

Is this when you try to reset your password?

When you try to use the sim number to create a new account does it say the sim has already been used?

Just to be clear is your phone with the PM sim working fine, calls in/out, text in/out and data if you have it?

If you are certain you have the email correct then you will need to contact the MODs if you haven't done so yet.