topic Re: Video messaging not working in Get Support

Video messaging not working

Tav — Wed, 05 Jan 2022 13:59:29 GMT

My Moto G7 Play running Android 9 cannot send a 3.9mb video message in Google messages. Is this feature not supported?

I am on WiFi with 300mbps upload and download. Internet is working fine but it just says sending video and sits there indefinitely.

I tried searching the forum and it looks like it should be supported but only up to 600kb according to a post from almost 5 years ago. Is this still true?

Re: Video messaging not working

popping — Sun, 12 Jan 2020 15:29:25 GMT

@Tav

You need to enable mobile data before you can send video MMS.

Re: Video messaging not working

Tav — Sun, 12 Jan 2020 15:32:08 GMT

@popping wrote:
@Tav
You need to enable mobile data before you can send video MMS.

Mobile data is enabled. I switched off wifi and tried as well but no luck.

Re: Video messaging not working

gblackma — Sun, 12 Jan 2020 15:33:59 GMT

Have you tried sending a smaller video message to see if there is a problem with your phone setting?

@Tav wrote:
My Moto G7 Play running Android 9 cannot send a 3.9mb video message in Google messages. Is this feature not supported?

I am on WiFi with 300mbps upload and download. Internet is working fine but it just says sending video and sits there indefinitely.

I tried searching the forum and it looks like it should be supported but only up to 600kb according to a post from almost 5 years ago. Is this still true?

Re: Video messaging not working

ChuckYeah — Sun, 12 Jan 2020 15:44:24 GMT

@Tav My phone messaging app is set for 600KB max and can't be changed. Check your settings and see if yours is the same. Here's an option to try if you really need to send that large a file.

https://www.technipages.com/android-increase-mms-file-size-limit

Re: Video messaging not working

Tav — Sun, 12 Jan 2020 15:44:48 GMT

@gblackma wrote:
Have you tried sending a smaller video message to see if there is a problem with your phone setting?
@Tav wrote:
My Moto G7 Play running Android 9 cannot send a 3.9mb video message in Google messages. Is this feature not supported?

I am on WiFi with 300mbps upload and download. Internet is working fine but it just says sending video and sits there indefinitely.

I tried searching the forum and it looks like it should be supported but only up to 600kb according to a post from almost 5 years ago. Is this still true?

Must have something to do with the size or length of the video. I can get a 2 second video to send but a 12 second video is a no go.

Anyone know the limitations on this?

Re: Video messaging not working

Anonymous — Sun, 12 Jan 2020 15:46:25 GMT

I'm going with file size too. Either carrier limited or a setting in the phone...or both 🙂

Re: Video messaging not working

ChuckYeah — Sun, 12 Jan 2020 15:47:18 GMT

Go into your message app, touch three dots, settings, mms, and look at your max size setting, @Tav .

Re: Video messaging not working

Tav — Sun, 12 Jan 2020 15:49:25 GMT

@ChuckYeah wrote:
Go into your message app, touch three dots, settings, mms, and look at your max size setting, @Tav .

There is only settings for receiving not sending.

Re: Video messaging not working

Anonymous — Sun, 12 Jan 2020 15:52:41 GMT

@Tav wrote:
@ChuckYeah wrote:
Go into your message app, touch three dots, settings, mms, and look at your max size setting, @Tav .
There is only settings for receiving not sending.

So if you can figure out a way to set it to max, then figure out where any max is with PM.

If you feel like fiddling with things that is 🙂

Re: Video messaging not working

Tav — Sun, 12 Jan 2020 16:03:10 GMT

@Anonymous wrote:
I'm going with file size too. Either carrier limited or a setting in the phone...or both 🙂

Funny thing is the 2 second test video that sent is 6.52mb and the 12 second video that will not send is only 3.93mb so it does not appear to be a file size issue.

The 12 second video was from a facebook messenger chat that someone else filmed that I am trying to send to someone else via Google messenger.

EDIT: A 12 second video shot from my phone also sends so it must be an issue with the video from the other persons iPhone for some reason.

Re: Video messaging not working

gblackma — Sun, 12 Jan 2020 16:12:58 GMT

Try sending it through WhatsApp if you have it.

@Tav wrote:
@Anonymous wrote:
I'm going with file size too. Either carrier limited or a setting in the phone...or both 🙂
Funny thing is the 2 second test video that sent is 6.52mb and the 12 second video that will not send is only 3.93mb so it does not appear to be a file size issue.

The 12 second video was from a facebook messenger chat that someone else filmed that I am trying to send to someone else via Google messenger.

EDIT: A 12 second video shot from my phone also sends so it must be an issue with the video from the other persons iPhone for some reason.

Re: Video messaging not working

Anonymous — Sun, 12 Jan 2020 16:37:44 GMT

@Tav wrote:
@Anonymous wrote:
I'm going with file size too. Either carrier limited or a setting in the phone...or both 🙂
Funny thing is the 2 second test video that sent is 6.52mb and the 12 second video that will not send is only 3.93mb so it does not appear to be a file size issue.

The 12 second video was from a facebook messenger chat that someone else filmed that I am trying to send to someone else via Google messenger.

EDIT: A 12 second video shot from my phone also sends so it must be an issue with the video from the other persons iPhone for some reason.

Oh. You hadn't mentioned that you had other ones working even without giving details. Maybe the internal format of the video? Dunno.

Re: Video messaging not working

Tav — Sun, 12 Jan 2020 17:01:30 GMT

@Anonymous wrote:
@Tav wrote:
@Anonymous wrote:
I'm going with file size too. Either carrier limited or a setting in the phone...or both 🙂
Funny thing is the 2 second test video that sent is 6.52mb and the 12 second video that will not send is only 3.93mb so it does not appear to be a file size issue.

The 12 second video was from a facebook messenger chat that someone else filmed that I am trying to send to someone else via Google messenger.

EDIT: A 12 second video shot from my phone also sends so it must be an issue with the video from the other persons iPhone for some reason.
Oh. You hadn't mentioned that you had other ones working even without giving details. Maybe the internal format of the video? Dunno.

I tried those after the fact while troubleshooting.

Re: Video messaging not working

Tav — Sun, 12 Jan 2020 17:10:44 GMT

Funny thing is I got the video sent to me in Google Messages and then I can send it in Google Messages but when saving it from Facebook Messenger and trying to send it in Google Messages it won't send.

Video quality in text messages from iPhone to Android is terrible and unfortunately Facebook Messenger to Google Messages does not function as a workaround.