topic Re: $15 plan - unlimited incoming calls in Get Support

$15 plan - unlimited incoming calls

Shannon_95 — Wed, 05 Jan 2022 13:59:22 GMT

Hi, so the $15 plan I had signed up for includes 100 mins Canada-wide and unlimited incoming calls. But after checking my usage history, my incoming calls are being counted towards my minutes??

Re: $15 plan - unlimited incoming calls

GR — Sun, 12 Jan 2020 13:24:38 GMT

@Shannon_95 how long ago did you sign up? A while back that plan did not have unlimited incoming

Re: $15 plan - unlimited incoming calls

zblackma — Sun, 12 Jan 2020 13:45:09 GMT

The calls are rounded up by the minute. i.e. 1 second usages counts as 1 minute. Voicemail calls from your phone counts towards your minutes too. If this isn't the solution, use Simon (?tionmark ) and contact a moderator . Type moderator and follow the prompts.

@Shannon_95 wrote:
Hi, so the $15 plan I had signed up for includes 100 mins Canada-wide and unlimited incoming calls. But after checking my usage history, my incoming calls are being counted towards my minutes??

Re: $15 plan - unlimited incoming calls

darlicious — Sun, 12 Jan 2020 13:52:00 GMT

@Shannon_95 What part of your account did you check? Your usage history or your plan and add ons section in the overview page. That is where your outgoing minutes are tallied. If you use them all up before your plan ends the feature will no longer appear. Many people purchase the $5/500 calling add on to supplement this plan. Those minutes will roll over each month until used up.

Re: $15 plan - unlimited incoming calls

Shannon_95 — Sun, 12 Jan 2020 14:19:40 GMT

Thanks for your help! I'll try contacting the moderator to see what's going on.