topic Re: Unable to login into online portal in Get Support

Unable to login into online portal

bikkarslitt — Wed, 05 Jan 2022 13:59:02 GMT

Re: Unable to login into online portal

CannonFodder — Sat, 11 Jan 2020 18:53:15 GMT

@bikkarslitt This is a public forum, and as such, you shouldn't post personal info.

Re: Unable to login into online portal

bikkarslitt — Sat, 11 Jan 2020 18:54:21 GMT

Thanks

Re: Unable to login into online portal

CannonFodder — Sat, 11 Jan 2020 18:57:13 GMT

As for logging in, is it a case of forgetting the password? If so, use the "forgot password" link, and follow the instructions you receive in an email.

You can edit your 1st post by clicking on the 3 little dots in the top, right corner of that post, and choose the "Edit" option, and then take out your phone # and email address..... guess someone beat me to it.....

Re: Unable to login into online portal

Dunkman — Sat, 11 Jan 2020 18:58:28 GMT

@bikkarslitt

Have you tried resetting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If if it does not work, you will need to contact moderator.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: Unable to login into online portal

PAULRANG18 — Sat, 11 Jan 2020 19:27:50 GMT

Refresh the page and try to enter info a little later. Webpage issues eventually correct themselves. If issue persists, contact a moderator.

Re: Unable to login into online portal

Staliger — Sat, 11 Jan 2020 21:01:58 GMT

@bikkarslitt You can ask for moderator's help if nothing helps: click the "?" in lower right side of the page, type "contact moderator", and follow directions. OR send a message to the moderators though this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it.