topic Re: setting up account in Get Support

Re: setting up account

bande — Sun, 22 Sep 2019 20:46:45 GMT

Hi folks ..thanks for all your input !

To clarify, this is for someone else.She was with a different server a few yrs back and had not had a cell since so no active plan presently .She will be getting a used cell ( yes , it’s unlocked already ) Will she need just her previous account info even though no longer active or does she need to sign up with a new server , then switch to PM ?

Thanks guys !

Re: setting up account

computergeek541 — Sun, 22 Sep 2019 20:51:02 GMT

@bande wrote:
Hi folks ..thanks for all your input !
To clarify, this is for someone else.She was with a different server a few yrs back and had not had a cell since so no active plan presently .She will be getting a used cell ( yes , it’s unlocked already ) Will she need just her previous account info even though no longer active or does she need to sign up with a new server , then switch to PM ?

Thanks guys !

Since she had cell phone service a few years ago, that phone number is goine. She needs to start over again with a new account and new phone number. She doensn't need to to know the account information of the service from a few years ago at the other company. What phone model is it? You'll want to make sure that it has bands 2 and 5 for the 3g network.

Re: setting up account

dabr — Sun, 22 Sep 2019 20:49:41 GMT

@bande wrote:
Hi folks ..thanks for all your input !
To clarify, this is for someone else.She was with a different server a few yrs back and had not had a cell since so no active plan presently .She will be getting a used cell ( yes , it’s unlocked already ) Will she need just her previous account info even though no longer active or does she need to sign up with a new server , then switch to PM ?

Thanks guys !

If your friend's account hasn't been active for more then 90 days at PM, then she'll need to activate a new account with a new SIM.