topic Re: Setting up with Public Mobile in Get Support

Setting up with Public Mobile

bande — Wed, 05 Jan 2022 13:58:59 GMT

Hi ! Am wondering how / what to do to set up account with a used cell phone.I remember having to put info from previous server I was with ( using same phone ) so I wonder how one goes about this if buying someone else’s old phone.

Thanks for any insight !

Re: Setting up with Public Mobile

GinYVR — Sun, 22 Sep 2019 19:29:13 GMT

@bandeMake sure your phone is unlocked from the previous provider. You can test by putting in a Public / Telus Mobile SIM if it doesn't complain you are good to go.

Re: Setting up with Public Mobile

RossN — Sun, 22 Sep 2019 19:31:36 GMT

@bande hi my best advice to you would be to read the get started at the top of page good luck

Re: Setting up with Public Mobile

popping — Sun, 22 Sep 2019 19:33:19 GMT

@bande wrote:
Hi ! Am wondering how / what to do to set up account with a used cell phone.I remember having to put info from previous server I was with ( using same phone ) so I wonder how one goes about this if buying someone else’s old phone.
Thanks for any insight !

1. You need to make sure the phone is unlocked if it was not sold by Tetus/Koodo.

2. Make sure the phone you are buying is not blacklisted. https://imei24.com/blacklist_check/

Re: Setting up with Public Mobile

Triguy — Sun, 22 Sep 2019 19:42:07 GMT

Make sure the phone is unlocked and compatible with PM. Check willmyphonework.net.

https://www.publicmobile.ca/en/on/get-started

You will need a sim if you don't already have one. You can purchase it online or the through a retailer.

Re: Setting up with Public Mobile

geopublic — Sun, 22 Sep 2019 19:43:35 GMT

@bande wrote:
Hi ! Am wondering how / what to do to set up account with a used cell phone.I remember having to put info from previous server I was with ( using same phone ) so I wonder how one goes about this if buying someone else’s old phone.
Thanks for any insight !

@bande Who is your previous provider that you want to port your number from?

Re: Setting up with Public Mobile

iliketotalk — Sun, 22 Sep 2019 20:27:10 GMT

@bande hi if you are porting a number please make sure you leave your old account active until port is complete also when setting up your account it has been suggested to use chrome as your browser in incognito mode for best results, don't forget to ask for a referral if you need one