topic Re: Cannot get into account in Get Support

Cannot get into account

jbessoon — Wed, 05 Jan 2022 13:58:56 GMT

The team send me a link but do not know where to find it so I am totally lost

Re: Cannot get into account

kselmak — Sat, 11 Jan 2020 17:45:49 GMT

If you click on the envelope to the top right

Is it there?

Are you taking about account holder verification?

Click the link, login, then respond right away that it's done

Re: Cannot get into account

LovesToPM — Sat, 11 Jan 2020 17:45:57 GMT

@jbessoon wrote:
The team send me a link but do not know where to find it so I am totally lost

You should see an envelope on the top right of your screen (with a number on it).

It's the number of private messages you have not read yet.

Click on the envelope to see your messages.

Then click on the message title to open it. You can then click on reply to respond.

Re: Cannot get into account

PAULRANG18 — Sat, 11 Jan 2020 18:01:32 GMT

The link is likely within an email sent to you by the moderator. Check emails by clicking envelope, top right.

Re: Cannot get into account

fernande1 — Sat, 11 Jan 2020 18:51:40 GMT

What is the linker please

Re: Cannot get into account

totalUser — Sat, 11 Jan 2020 20:55:58 GMT

@jbessoon

Make sure that you click on the subject ( title) of the message, then you will have access to whole message.

New look is a little bit confusing

They sour have made it bold or underlined to make it more intuitive

Re: Cannot get into account

computergeek541 — Sat, 11 Jan 2020 21:28:20 GMT

@fernande1 wrote:
What is the linker please

If a moderator sent you a link to a website, there's possibility that it was either one for the forogot password page at https://selfserve.publicmobile.ca/forgot-password/ or it might have been one asking you to verify that the Public Mobile account is yours.

To view your private messages, you can click on this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The above can only be accessed if you are currently logged into your Community account.