topic Re: Hi in Get Support

Hi

lonnie — Wed, 05 Jan 2022 13:58:21 GMT

Hi I Have A Balance Of 52 $ On My Account ?

And It Will Not Let Me Pay My Plan

Re: Hi

popping — Fri, 20 Sep 2019 15:26:08 GMT

@lonnie wrote:
Hi I Have A Balance Of 52 $ On My Account ?
And It Will Not Let Me Pay My Plan

PM will use your available fund in your account at your next renewal date. You can also use the fund to purchase add-on.

When is your renewal date?

What you were trying to do?

Is your account status expired or suspended?

We need more info to help you.

Re: Hi

Lemony_Snicket — Fri, 20 Sep 2019 15:33:15 GMT

@lonnie , take a look at the main page. The date shown in the top up date when funds have to be available for renewal. Renewal happens the next day. This should be automatic. Only worry if your service is disrupted. Good luck.

Re: Hi

Anonymous — Fri, 20 Sep 2019 15:41:36 GMT

@lonnie wrote:
Hi I Have A Balance Of 52 $ On My Account ?
And It Will Not Let Me Pay My Plan

If that balance is enough to pay your plan cost then you don't need to do anything.

Why are you asking?

Re: Hi

lonnie — Fri, 20 Sep 2019 19:57:19 GMT

I was a day late on renewal on my plan and i put money on my balance to pay the plan but it didnt go through ? How can I renew my plan

Re: Hi

Anonymous — Fri, 20 Sep 2019 20:03:02 GMT

@lonnie wrote:
I was a day late on renewal on my plan and i put money on my balance to pay the plan but it didnt go through ? How can I renew my plan

Do you have a Reactivate button in an upper box area? If so, click it.

Two other things to try:
1. The lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

2. Manually add $1 into your account and restart the phone.